Bull Mountain Heating & Cooling

I would like to say thank you to both of the tech guys from Bull Mt Heating and Cooling. They both did an amazing job working on my water heater. I would also like to give a big shout out to the office staff and management as well. I was quoted an hourly price, when the first tech guy came the next day to work on the water heater he gave me a different hourly rate. I called the office and they honored the hourly rate they quoted me the day before... Even though the quote was wrong. That says a lot to me about integrity of a business. I will most definitely use this company again if I have any other issues. I also HIGHLY RECOMMEND this company. Great Job.

We subscribe to Bull Mountain’s Service Club (maintenance contract). Furnace was not working last night (Friday). Tried to coax the Ecobee thermostat to work but was unsuccessful. Called Bull Mountain Saturday morning and spoke to their after hours answering service. Within 20 minutes we received texts telling us Brock was on his way, that he’d arrive in about 60 minutes, and we could track his progress toward our house (nice touch!). Brock arrived on time, asked a few questions, and got right to work. 30 minutes later he said the furnace was fine but the thermostat had gotten very confused. He reset it and the heat began to flow and the temperature started to read correctly on the thermostat. Brock said he’d seen this behavior several times before and may indicate that the thermostat is on its last legs. (Same thing happened to our previous Nest thermostat after 6 years. In our experience, today’s thermostats may be “smart” but they’re not designed/built to last.) Brock told us that we could call him directly on his mobile number if we experienced any more issues over the weekend. In summary: responsive service, good communication, Brock was a knowledgeable and polite young man, and our heat is working. What’s not to like?