Bug Out

Last year, I had my insulation gutted due to a mouse infestation and new insulation placed. During the day of the service, the workers caused some damage to my home. They said they would call in to fix it, but wouldn’t be a priority due to the company’s currently financial status. I was told twice I would be reached out to about this. I was never reached out to. And it’s not my job to keep chasing the company down for this. Fast forward to now. It is tax season, and I can write off part of this purchase of insulation on my taxes. I only need the amount for materials only. After a week and a half, they still don’t have that information - and was told from a service tech Jeff “I’ll try to get this sooner for you rather that later.” Now Jeff isn’t responding to my texts, and has read receipts on. This information should be easily obtainable as I had 830 square feet of insulation put in at a rate established by the company.

Kyle Johnson with BugOut does a great job servicing my home’s interior and exterior for my quarterly pest control. Kyle is courteous, professional, timely and thorough. Before he arrives he sends a confirmation appointment reminder text. Day of appointment, he sends a text with his estimated time of arrival. Upon arriving, he asks about any specific problems or areas needing special attention. Once the job is completed he sends a complete written report of the job (what was done, areas treated and chemicals used). I am well satisfied with Kyle’s service provided.