BMW of Anchorage Service Center

Working with BMW of Anchorage is something out of an automotive dealership fairy tail. Trent M is by far the most meticulous and on top of his game service advisor. Cannot say enough good things about him and his team. Will only take my cars to him and the team at BMW of Anchorage from here on out as I've done for the past 5 years.

From Nico at the top to his entire service team, the experience here is nothing short of amazing. Consistent, professional, and genuinely customer-focused this crew keeps our loyalty, no question. Truly top-notch!

This service center gets it — they not only take care of the problem, they take ownership if they caused it. They are timely and professional. At the end of every service, I receive a video from the service technician who not only runs through everything done to my vehicle, but even identifies himself on the video so I know exactly who serviced my baby. And I can’t say enough about my service representative Trent Mendenhall. He’s the best out there for sure, always making sure we’re happy and satisfied, I’d also like to congratulate Trent, he’s marking 5 years with the BMW Anchorage Service Center this month. BMW has a very valuable employee... Read full review

Trent and his service team at BMW of Anchorage are the best! He is always on time, has a loaner ready for me, and ensures my car service is efficient and pleasant. He helps me prioritize repairs when needed, explains mechanic language clearly, and keeps pricing fair. Personable, knowledgeable and trustworthy—he makes car service a positive, friendly experience. Prime example from this visit: When a rear spring replacement didn’t hold up from last winter, he immediately honored the warranty and handled it without a second thought. Outstanding service every time! I sure hope management takes care of Trent the way he takes care of customers l... Read full review

The folks I deal with in Service, Trent in particular, are so nice, efficient, and knowledgeable. The video they share about what is done is also very informative. It was such a surprise the first time I received one. The best part, of course, is that the car was fixed not only this time but all the other times I’ve brought it in for maintenance. No other company has ever provided such great service. Love them.