Bill Smith's Auto & Air

I had the dreaded evap core that needed to be replaced on my 4runner….. meaning dash has to come out… I figured a job of this scale I would see definite signs of such intrusion and or a scratched up stereo or scratched dash pieces or missing hardware etc… well I was pleasantly surprised when I could not tell that such a job had been completed. Now I have cold AC again and car looks like it did when I dropped it off. I highly recommend Bill Smiths auto and air. THANK YOU to the Technician who completed this work on my 2007 4Runner.

I’m not usually the type of person who posts reviews but this is the exception. First of all I’d like to state that I received great customer service from here which is why I didn’t give one star. I brought my Camaro in to my 8am appointment here to get the starter replaced and received the call at 1:21pm to come get it. After paying $475 for the job I thanked the staff for their hospitality and went around back to go start my car and when I did I heard what sounded like a metallic screech and immediately knew the replacement part was bad. I went back in and told them this and they were nice and confirmed that the part wasn’t right and told me that they’d order a new one and were even nice enough to give me a ride home and pick me up when it was ready. After coming back around 4pm the new part was installed correctly and sounded good so I drove home. After getting home I popped the hood to double check that everything was tight and looked good and discovered a mechanics rag which I pulled out. Again I’d like to reiterate that Bill Smiths Auto had phenomenal customer service and hospitality, they took accountability for their mistakes and apologized, but when I pay $475 for a repair I expect better than a tech knowingly passing my car off knowing that it sounded terrible when starting and also leaving a rag in my engine bay. I hope that in the future the techs take more pride in their work and represent this establishments high standards. Update: It’s a day later (March 23rd) and the “new starter” failed and my car is worse than when I brought it into the shop and isn’t starting at all.