Margaret Edwards
Barry and the team at Big Sky Water Heater provide truly exceptional service! From the start, they were incredibly quick to respond and schedule our appointment, and make the entire process smooth and stress-free. What stood out the most was their genuine care and kindness. They go above and beyond to ensure you're taken care of. Barry not only fixed the issue with impressive speed but also took the time to educate us about our water heater and maintenance tips. He patiently answered all our questions and even offered helpful suggestions to prevent future problems. The value for the service they provided was outstanding. While other companies tried to pile on extra charges such as permit fees, safety fees (anywhere from $400 to $900), removal and recycling fees, and even costly warranty upgrades, which I had to pull teeth to get them to disclose, I was going to end up paying $4,500 for a simple 50-gallon water heater. Barry kept everything straightforward and transparent. All of those costs were included in the price he quoted, and there were no surprises or hidden fees which is very important to me. Not only was the pricing fair, but the service was top-notch. Barry and his team were incredibly friendly, efficient, and professional from start to finish. They made what was a stressful situation for me into a smooth and positive experience. Big Sky Water Heater is the way to go. I couldn’t recommend them more highly!