Big Bear Roofing Reviews

Big Bear completed my roof yesterday. The installation crew was professional and quick. Tommy from sales did an excellent job helping me set up the job and walking me through the steps for my insurance claim. Once everything was taken care of, it was only a matter of a few days before the repair was scheduled and completed.

My wife and I could not be more satisfied with our reroofing experience thanks to the excellent service we received from the Big Bear Roofing Company and the top quality GAF roofing materials that were used in replacing our former roof. From beginning to completion of our experience, Macon Watkins was our key point person with the company in explaing all details of the process and how the GAF materials would be applied by Big Bears' certified roofers in producing the results we are so proud of today. To other homeovers searching for a reliable, profes-sional roofing company committed to excellence, we recom-mend that they closely consider the many benefits of selecting Big Bear Roofing which we found fully capable of providing the best of customer service and high quality roofing workmanship.

We used Big Bear based on social media reviews and we WERE NOT disappointed! Mason and James were very responsive to our questions and kept us informed on the scheduling status. The crew showed up on time (actually a little early) and got right to work. The materials were dropped off a couple of days ahead and the roofing crew got right after it. They did the work in about a day and a half and my wife and I were totally pleased. They even snuck up and put a few shingles on a tiny bump out that was totally unexpected. They left the property spotless and showed care over our plants and utilities. I would highly recommend Big Bear Roofing. They were EXCEPTIONAL!

We recently completed a full roof replacement with Big Bear Roofing. Ours was an insurance claim for which we mostly worked with Claims Adjuster Macon Watkins who made the process very smooth and painless. Their pricing was fair, communication was excellent, and once scheduled, our job was completed in only one day with careful attention to our property. They followed-up to ensure our satisfaction, and the billing and insurance coordination went well. We had a favorable experience with Big Bear Roofing and recommended them for roofing.

Big Bear Roofing was great to work with for our roof replacement. Their attention to detail & excellent communication made it a smooth process from start to finish. My first point of contact was Mason who made me feel comfortable working with this company. He guided me through the process & was very patient with us while choosing colors & such. Before the job even started, James was also in communication, letting me know what to expect as we moved through the next phase. I very much appreciated James keeping me informed with who was coming out to my house, arrival time, the work they’d do, & answering my many questions. Overall I felt respected & valued working with Big Bear & glad we used them for this large project. I would definitely work with them again & refer them to others.

Big Bear Roofing did a fantastic job on our full roof replacement. From start to finish, the process was seamless and stress-free. Big Bear Roofing was professional, efficient, and delivered excellent workmanship. Macon was super knowledgeable, patient, and took the time to walk me through every step of the process so I always knew what to expect. Communication was clear, timelines were honored, and the final result looks amazing. If you’re looking for a roofing company you can actually trust, I highly recommend Big Bear Roofing.

Just replaced my roof the a couple weeks ago with Big Bear and it was a great experience start to finish! I had a leak that was causing some damage from my skylights, and so I knew it was time. Big bear was the third company I had out, and only Macon, my initial rep had observed the hail damage I had. They were able to handle the conversations with my insurance, even after an initial denial, they went to battle and got my roof covered! The actual project took just a day. Macon was great start to finish. James was on site at the beginning and end of the project during the actual work. Everyone was courteous, and they cleaned up the job site as they finished that night! Couldn’t have asked for more! Highly recommend.

Big Bear just completed replacing our roof and it looks spectacular! Not only was the job completed as promised, the team led by Macon Watkins and James Rouse, the work was done efficiently and they left the property spotless. Also, Macon was particulary helpful in navigating a very difficult insurance claim situation. I can't recall having a better customer experience!

Big Bear recently finished our rood and did a wonderful job. I worked with Macon to handle the adjustments through my insurance company, which was as smooth as possible. He was very communicative and laid everything out clearly. They dropped off materials the day before the job. Once the job date got here, the team was very punctual and worked diligently. The roof was completed within a single day and we are very pleased! Was a very pleasant experience and glad we went through Big Bear.

Now that our beautiful new roof is complete, a big shout out to Jeff, Mason and all the folks at Big Bear. During a downpour this spring, water started leaking into all 3 floors of our house. In a panic, I called Big Bear at 4 pm and Jeff arrived in 30 minutes; within an hour, he had a crew there to install a tarp. Jeff worked with our Erie insurance adjuster (who was also amazing) and within a few short weeks, our new roof was installed and all the interior damage was repaired.The entire process was as smooth as silk and the guys were the nicest and most professional we’ve ever dealt with. We can’t recommend Big Bear enough for your roofing needs!

We just got our roof done and couldn’t be happier. The hardworking crew was great! They did an amazing job and such a good clean up. The job supervisor, James was very communicative and helpful. We worked with Macon and he is just awesome! He goes over and beyond. He truly made our experience impeccable. Macon is such a good asset to a company. Macon came back once everything was done to be sure there was not any extra nails around the house. The whole team was professional and I will be referring anyone we know who needs a new roof.

Amazing work from these guys and gals. Smooth transaction, start to finish. They were able to inspect my roof without me having to be there. They were quick, organized and even helped me install a roof mounted ventilation exhaust. Replaced all my Rotten wood the shingles just look amazing.