Ben Nielsen's 10th Street Automotive

I brought my 2017 Hyundai Elantra in for a coolant leak and was informed the heater hose and heater assembly needed replacement. The repair ultimately resolved the issue, and my vehicle is running properly again. However, the overall customer service experience could be improved. My car remained at the shop for about a week due to parts delays, and I had to initiate most follow-up calls for updates. Communication regarding timelines was inconsistent. When the vehicle was ready, I was contacted to submit payment over the phone and pick up the car, but there was little explanation provided about the work completed. A brief walkthrough or acknowledgment of the delay would have made the experience feel more professional. I appreciate that the repair fixed the problem, but clearer communication and customer care would greatly improve the overall experience.

I brought my Buick in for a coolant leak, and the staff inside the shop was very welcoming and kind. After a few hours they diagnosed a leaking coolant connector and also recommended replacing the valve cover assembly due to an oil leak. They provided photos, but the total estimate for both repairs was nearly $2,800. Based on the knowledge I had going into the service, this quote seemed pretty high. Before approving the work, I got a second opinion from another reputable DC shop, which completed both repairs for $570 total. My car is running fantastically. I’m glad I sought another estimate. While the issues themselves were real, the pricing I was quoted here was several times higher than what I ultimately paid elsewhere. I would strongly recommend getting a second opinion before agreeing to major repairs.

I want to highlight the exceptional work ethic, professionalism, integrity, and authentic kindness that was bestowed upon me by both Ethan and Josh; it was so refreshing to receive such hospitality. The quality of their attentiveness to my service needs exceeded my expectations, and I appreciate how they explained everything to me and were accommodating when I spoke with them separately. How they said the repair service schedule would happen is how it happened. I also appreciated how Josh took the time to explain the problem my car was having and walk me through the repair process. He made me feel comfortable and well-informed. Ethan's and Josh's interactions with me were honest and transparent throughout the process. It’s refreshing to find a shop where employees displays professional courtesy and integrity, isn’t trying to do unnecessary repairs, and has reasonable prices. I will not hesitate to recommend your shop to friends and family, and I will be back for all my future automotive needs. Oh yes, I also appreciated very much the Ubers.