Ballwin Heating & Air Conditioning

I googled local HVAC techs to perform a routine furnace tune ups. I found Millers Heating and elected to go with them for the job. A technician came out and began repairing the furnace in my hallway. The heat went to cycle on and started a fire inside the furnace while he was actively working on it. Luckily, it did not catch my house on fire and lasted only about 5 seconds, however caused extensive damage to the wiring, heat exchange, and flue. I attempted to contact the owner or manager and discovered they aren’t a local business. Their address and phone number are local, however the address doesn’t actually exist on Manchester Road. They are run by a company called Premium Home Services LLC in Chicago. I’ve called numerous times to get the furnace wires, heat exchange, etc. repaired and have not received a phone call back. Each time I call, I get the same story that their management was made aware and will call back. I found the company on BBB and discovered multiple similar complaints. Do not use this company and look elsewhere for your HVAC needs. I had a separate HVAC company come out to repair the furnace. They said the damage caused by the fire was a major safety concern as the loose burnt wires were openly exposed to the heating element. They said it should’ve never been running after the incident and recommended installing an entirely new furnace.