Armstrong Bros Plumbing

We had a truly unfortunate and distressing experience with Armstrong Bros Plumbing. We used them April 14th in the middle of the night and still waiting for communication with the owner as promised. During a service visit, a plumber accidentally caused a toilet overflow while snaking, which resulted in sewage water leaking through our ceiling to the first floor. This not only damaged the flooring around the toilet but caused the entire ceiling near our front door to crumble and flood with water. Despite having video evidence, the plumber’s own statements, and repeated polite follow-ups, we have yet to receive a single call back from the owner—despite being promised multiple times by office staff and a manager. Weeks have passed, and the damage has since worsened due to mold growth. We've spent thousands of dollars out of pocket for emergency remediation, including mold removal, containment walls, air scrubbers, and replacing ruined materials. We've even had to throw away personal items and rearrange our living situation—our daughter had a health reaction to the mold, forcing our family of 7 to sleep in the living room for weeks. Additionally we have video and recordings we sent to the company providing visual and audio of what took place, what the plumber had said (including even telling us we would probably have to lift the flooring up around the toilet due to his overflow during snaking), and the results to what took place. We understand accidents happen, but what matters most is how a company responds. Unfortunately, Armstrong Bros has not taken accountability or shown any willingness to help resolve the damage their plumber caused. The lack of communication and follow-through has added immense stress to an already difficult situation. As of today, Friday 5/2/25, we have still not received communication from the owner, despite multiple times being reassured he would by office personals (front desk and manager). We would not recommend this company based on our experience. We’re still hoping they will do the right thing, but it’s been extremely disappointing so far.