Hero Kawasaki
I have used this company twice now and the 1st time was ok they did there job and my garage door was fine . This last time in December they had stopped by to take a look at my door , the door could not close or open correctly. What ever they did worked for the time now 3 months later the same thing occurred, so I called them back and spoken to the guy im assuming is the owner, he said "no one wants to pay anything now a days " just because I asked him to come by and look at it and to give me a diagnosis on my garage since they could not fix it 3 months ago. I guess they dont guarantee there work . Everyone needs to pay correct, and i did pay for thr service which again 3 months later the same issue happed again , but when you do a service and you as a company or a business could not fix the job that you had done you should guarantee the services. All I had asked is to stop by to look and see what the issue is and why its happening and let me know and what I need to do . Its bad business when you tell your customer that now one wants to pay . Everyone should pay for the service but when its done correctly and the customer doesn't have to call back to ask why in only 3 months we have a problem! Like I said just come back and take a look and see whats needed to be done , I will pay what is needed to fix the problem , you don't have to get an attitude and say " no one wants to pay anything anymore ".