Cecilia
The thermometer and the ac stopped working so I called the service. Their engagement model is service call fee $149 and provides a repair quote. If a customer agrees with the quote, the service fee will be waived and only the repair fee will be charged. Two technicians showed up and found out there was a switch on the wall needs to be turned on. We had no idea why the switch was off. After turning the switch on, everything was back to normal immediately without further inspection or troubleshooting. The total charge was about $275 to turn on the switch, no parts was changed, no other inspection needed. Total onsite time was 5 minutes.