Sharon Engling
I was very disappointed in the service I received. First of all, I felt the tech stretched the time to add an extra 1/2 hour. I didn’t stay with him the entire time, but he was on his phone at one point when I returned. He spent so long in his truck I thought he’d left. Secondly, he said the furnace was making an odd sound but he didn’t know what it was and to call if I had trouble in the future, so that wasn’t fixed. Thirdly, I called the office with my concerns and she said they wouldn’t charge my card until she talked with the service manager and he would call me within two days. Here it is a week later- no call and my card was charged. More than likely they would have charged me anyway, but blowing me off and leaving things unfixed is poor customer service.
