Advanced Appliance Service

HVAC complete replacement with a gas Carrier brand (Bryant) system that introduces new 2025 required safety features. The first delivery of HVAC system had to be returned due to shipping damage. After system install, a PC board “died” and had to be replaced. AAS persevered through these issues. Original drain hose was installed incorrectly. AAS rerouted my drain hose and added a drain pipe on the outside brick wall. AAS stuck with me on all the delivered system issues and original installation code faults so that I now have a code compliant running HVAC. Several teams were involved and I thank them all. Mickey O

I was extremely pleased with Advance's service and Brian, the service person. Advance called in a timely manner about my appointment and let me know the time the service person would arrive. Brian was excellent!!! He was polite, professional, and very pleasant. He diagnosed the problem(s) and explained them to me. I have no complaints about my service or Brian and my heat is now working. Thank you for your service.

I’ll start with what was good. They were timely and did get our oven hood working. What I wasn’t happy with was how they left the house an absolute mess when they had to cut 6 holes in my ceiling to rewire the hood to the electrical panel. They vacuumed up the bulk of the piles of insulation but still left my house a mess. I wasn’t expecting perfection but at least with a professional company I would expect them to clean up after themselves. Luckily our home warranty will send someone to patch the holes but it is going to be obvious with having to patch 6 holes. They pulled a wood strip off the A/C wall area and didn’t put it back, they scratched my cabinets in multiple places which will require paint retouches and just left the pieces of the ceiling they cut out laying around everywhere. These pictures are after I started cleaning up after them. Overall very disappointed.