Ace Hardware & Garden Center

I found the electrical part I was looking for plus I checked out new mowers. Went to check out decided to check ace app to see if there was any current discounts found one and showed cashier was told they can't scan barcode until they find my name in system I gave name and phone number sorry your not in our system can't give you discount. When I got home I sent email to ace customer service and they verified I was in the system it just seems the Columbus store has a outdated computer system. ACE App was suppose to be the way to go for their special and rewards program but if you can't use it at the Columbus store it useless to me.

After stopping at David city’s ace and finding out their machine was down for repairs otherwise they would do it I called Ace in Columbus asking if they cut keys specifically key fobs that I have 2 that need to be cut. The person I talked to said yes we do and they had the machine to do it. I drove awhile to get there. A grumpy older guy asked me if I needed help. I asked about key fobs showed him mine and he rudely told me we absolutely wont do that only ours. I had no idea what he was talking about and after about 4 or 5 we won’t do that’s I finally got him to be quiet enough to ask why and what ours meant. We won’t cut any key fobs that aren’t bought from us. We have 100 stores that won’t do it. I told him the one in David city will but their machine was down he basically called me a liar and I said fine maybe you should guys should say that so people don’t drive a ways to do it. I ended up going to earnest and getting it done.