Shane Yarbrough
Poor customer service. They have not responded after near three weeks and that after two calls and dropping off a physical note of my issue.
Ace Air Conditioning offers hvac repair, ac repair, furnace repair, and hvac maintenance in Abilene.
Ace Air Conditioning offers hvac repair, ac repair, furnace repair, and hvac maintenance in Abilene.
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4 public reviews
Poor customer service. They have not responded after near three weeks and that after two calls and dropping off a physical note of my issue.
Ace Air Conditioning is an awesome company that stands by their work and always does a great job. We have used them for routine maintenance, they replaced our entire system this year (cheapest price out of all the estimates I reviewed), they cleaned our duct work, they also installed a range vent over the oven. Michael the owner, Zach his brother, Patty the receptionist and all of the technicians are like family and we would not hesitate to recommend them to anyone. Give them a call, you won’t be disappointed.
I can't say enough about the team at Ace Air Conditioning! These guys do great work, are quick to respond and work in a professional and efficient manner. Their prices are fair and reasonable and they always leave the place better than they found it. As important as these things are that's not the main reason our family loves the Ace Air Conditioning team. You see Ace has handled all the HV/AC needs for my in laws for more than a decade. They always treated them with kindness and respect. The last several years when there were A/C issues at my in laws home my wife and I or one of my wife's sisters would call for services as my in laws were not able to so due to health concerns. None of us live in Abilene and we could not always be there to meet the technicians when they would show up. It's because of the on going relationship my in laws had and subsequently we have with the Ace team that we trusted them to come to my in laws home even when we could not be there. My mother in law passed in June and their house will sell soon, but before this chapter is closed in Abilene we wanted to say thank you to all those at Ace that honored my in laws over the years with courteous professional and caring service. You treated them and us like family and we appreciate it more than you know. I'm sure there have been several technicians over the years that have worked at the house, but for the last few calls Zach was our tech and he was awesome! Thank you Zach, you absolutely represent the what is best about the ACE team!
We are impressed with Michael as owner of Ace Air conditioner. He used every possible repair on our over 25 year old Air unit to get it running again, even working on electrical power running the unit. Well it finally bit it so he gave us a super deal on new unit, to include coils inside for advanced coolant. Michael still goes out in the field to personally do jobs, help others on calls and still runs the business thoroughly. They're Great and glad we found them from recommendation.