Chad Howsden
Disappointing. Had them re-carpet our "new to us home". In the living room, they cut the carpet too short and in another spot, accidentally made hole in the carpet where it met the wood floor that you could fit your finger in. The stairs were not stretched tight at all. Every step had a wave in the carpet. When Jerry came out to look at it, he said he didn't know what the installer was doing. Then he pivoted and blamed the carpet. We bought higher end carpet to limit the amount of off-gassing. He said it was because of the backing and that most installers aren't very good at installing it because it is not as rigid as normal carpet. He agreed to warranty replace the living room and stairs. He talked us into standard carpet on our stairs because they didn't make the carpet we had on our stairs anymore. After they installed it, waves, again. Can nobody do their job well anymore? In the living room, after they replaced the carpet, we now have yet another hole growing where it meets the wood floor. It is right at the seam of the carpet. Extremely disappointed. Cannot and will not ever recommend AE Michaels or any of their installers.
