A Cozy Fireplace

I bought and they installed a gas insert several years ago and have had several issues with it. Their service sucks and they definitly do not have coustmer service/satifaction as a goal and they are rude. I will never deal with them again and I would recommend anyone looking for a fireplace look elsewhere.

Kelly helped us in store and came to do the setup a week later. No issues along the way. Had a great experience. Kelly gave tons of useful information and allowed input for the setup. I'm shocked to see the other reviews. I would recommend.

Stay away from this company! I called about my remote on my gas fireplace. I was told by Kelly that it was something they could come out and fix with an immediate service call, or else I could come in and he would explain it to me. I tried to decipher if this might be something beyond my ability to fix, so I asked if this would be too complicated for me to come in. He immediately tried to get me off the phone by repeatedly saying, "Ma'am, Ma'am, I have customers here!" I reminded him that I was also a customer whose call he took and who was about to spend $250 on a service call he quoted. I ended up choosing to go in for the tutorial. I arrived 5 min later, as I was in the area. He sat at his desk with his back to me for a few minutes before he pretended not to remember me. He then showed me how to fix it by condescendingly telling me to put new batteries in. I told him I had done so already. He then informed me I had to put batteries also in another box in the fireplace (which was new to me) and to press a button and it would work. That was the tutorial that was too difficult to relay over the phone and was worthy of a $250 service call?! After he spoke so rudely to me I indicated that he treated me rudely and he said "I never had anyone complain about a $250 service call, so we are even." Never did I complain about the service call! He tried to scam me into a service call for a battery fix, and his condescending customer service toward women in particular was disgusting. Avoid this business.

I do NOT recommend this Company. I called for a simple estimate on a fireplace rebuild. The free estimates are over the phone I came to find out. A quality contractor comes out to the project and puts together a true cost estimate. This company is too stingy to send someone out and put together a proper estimate. The over the phone estimate was $8000, sure that had real thought behind it. And Greg's condescending attitude was delightful. I'm glad I fired him before I hired him.