Melinda Smith
THIS HAS BEEN THE ABSOLUTE WORST EXPERIENCE EVER!!! I had been working with Tom since early December on the purchase of a vehicle explaining my situation as a single working mother. Initially Mj along with Tom, who I ended up ultimately working with, were very welcoming, gracious and hospitable. When my application had been approved, I had selected several vehicles for financing, a 2015 Nissan Rouge, a 2017 Jeep, a Denali along with several others. Since I live an hour away Tom and I work a lot over the phone. In early January of 2025 I went to Cleveland Auto Wholesale to pick up the vehicle that I had chosen, the 2017 Jeep. He assured me that he had test driven it and everything was all set to go and just waiting for me to arrive. I had received a ride and came an hour away. When I had arrived, I pulled in only to find not the 17 Jeep that I informed Tom I was settled on, but the 15 Rouge parked and ready to go! I was panicked, and uncertain, but was in desperate need of a reliable vehicle as I had to travel for work, which Tom and MJ the owner was aware of. I had previously test driven the Rouge and was informed that the transmission had some issues, which is why I had chosen the 17 Jeep. When I told Tom he had the wrong vehicle waiting he became apologetic stating that he thought he told me that the Jeep had not cleared a maintenance check. Disappointed and desperate, I listened as he continued to explain to me that if I take the 15 Rouge, it would then be under warranty so if anything, major happened it would be covered and their affilated service shop (A & A Auto Service) would be able to do the work which would make the process a little easier. Tom had walked me through the process this far and I had developed a level of trust. He even joked that if I had broken down, he would come get me himself! I had taken the vehicle and had driven it for 5 days before the transmission went out! This was back in January 2025. I am still without this vehicle and it has been almost 5 months!!! I have been given the runaround by not only the dealership, but the auto body shop that they are affiliated with (A & A Auto Service) Tommy the owner who has told me that they have put in a brand-new transmission from Nissan not once but twice as the original replaced transmission went out on me after receiving my car back and only driving it for an additional 2 days. I have paid out of pocket for rides, uber, a car note and insurance on a vehicle that I have not been in possession of for more than 7 days total since I purchased it in January! I have been more than patient and willing to work with both Cleveland Auto Wholesale and A & A Auto Service (MJ and Tommy) but when is enough enough. There's so much more to this and It is still on going, but I'm more afraid now than ever of what may happen when and if this car is returned to me.To be continued...
