A-1 Glass

Extremely frustrated. They changed my windshield and chipped paint in several locations. See pictures. We were literally driving to Phoenix right after the windshield was replaced to go back home after a hard week. We were there for a funeral of a close relative who died tragically and unexpectedly. The windshield started making a noise so we pulled over and I noticed a ton of chips from a tool that they used trying to get out the old windshield. Annoyed because I wanted to just get home, we decided to turn around and see what they could do to fix it. I spoke to the manager and was told that it was a really tight fit so the tool they used damaged the car. They re-glued it so you can’t see some of the chipped paint anymore, but you can still see several places where they damaged the car. The manager said that I could bring the vehicle back to them and they would have four across the street fix it. Unfortunately, that doesn’t work for me because we live in Phoenix. First pictures are before they added more glue. The second set of pictures is after they added the glue, but you can still see some of the damage. I would like to add that I was raised to take good care of my vehicles and these were not on there before. I have a 2022 Expedition.

TLDR: Fast, friendly, competitively priced service. Good communication with customer and insurance company. I recommend. My vehicle had a shattered rear window and a less common piece of glass was required. The company that sent the new piece sent a non-tinted version and A-1 contacted me with an explanation and asked how I wanted to proceed. I chose to wait another week for the tinted version to arrive. They communicated quickly and with the appropriate details during the mix up. Installation went very smoothly, and they were even able to repair a rock chip on my windshield as well on short notice. Coordination with my insurance company was quick also. Competitive pricing, locally owned, and excellent service. I recommend A-1 for all your glass needs!