Rolando Ramirez
We called late on a Saturday night for an emergency, and to their credit they came quickly and did ultimately clear the clog. For that, I appreciate the fast response. However, the way the job was handled caused avoidable damage. I had already shown exactly where the backup was happening (at the washer connection), yet the first step taken was to open the sewer cleanout and have me run the shower and flush. With the cap left unsealed and the line still clogged, water poured into the basement. That created more flooding on top of what was already there. I understand the plumber may say this was “testing” and that my basement already had water. Both are true. But a professional test should not make a bad situation worse. Running heavy water with an open cleanout guaranteed extra flooding, and that mess could have been avoided with more careful handling. In the end, the clog was fixed, but I cannot recommend the service because the process left my basement in worse shape than before.
