Sears Appliance Repair

Very knowledgeable and made the appointment time efficient. Thank you Billy

Very nice, knowledgeable and quick to diagnose the issue

John and his apprentice, Jamie, were very professional. They quickly diagnosed the problem, had the necessary parts with them, and rapidly fixed the problem. They were careful not to cause any damage, cleaned up everything, and finished in no time. I will ask for them by name next time I have a problem. An awesome job- well done!!!

Billy is awesome! His knowledge and professionalism are evident. Wish Cinch had more technicians like him so the wait wasn’t as long.

Very knowledgeable and focused on solutions to problems

Not at this time

Josh did a great job sharing his expertise with us about our oven. We have a home warranty, and he was sent out to assess the damage

Our service tech, Billy, is THE ABSOLUTE BEST!!! He is professional, timely, communicates well and we trust his observations and service.

Hreat

Excellent repairman.

Initial service appointment on 5/11 resulted in tech contacting the home warranty company about replacement due to the part no longer being available. Since then, I have received numerous texts about rescheduling the appointment, although my home warranty company was waiting on additional information regarding the appliance and trim kit. I spoke with the home warranty company on 5/13 and provided the information. I continued to received texts/emails requesting me to reschedule the appointment, which I did for 5/19. I received a call from the tech asking if it was ok to come on 5/18, which I agreed to, but the tech realized that he needed to reach out to the home warranty company. The automated scheduling system has made this process complicated and has not accurately reflected next steps beyond my initial appointment. Despite receiving a payment receipt for a repair that hasn't been completed, I'm still unsure if my appliance will be replaced.

Sears home Appliance Repair came out to look at our dishwasher where the top rack was broken. The repair man found various things that were broken or not working effectively. He then gave us a repair estimate of over $1600 for a dishwasher that We paid $600 for. Little tiny plastic pieces to hold the rack together were $50-$100 each. It isn’t the repair person‘s fault but this is the most ridiculous experience I’ve ever had with any Appliance Repair in 40 years of owning a home.