Sears Appliance Repair

I would ask that Sears have the techs wear shoe coverings when coming into the home.

The repair man was awesome, very professional, knowledgeable and conscientious. It's my opinion it should have not taken two trips and a week to repair an ice maker valve.

It would be great if customer service gave the option to speak to a person instead of AI. There are some details that need to be discussed before a technician arrives . And communication before arrival would be helpful to ensure someone is home first . An 8 hour appointment slot with no specific time is too broad to plan for repairs.

failed to explain and establish the "supposed faulty" drainage connection between the dishwasher and the sink's waste disposal, He was inconsiderate....took payment and offered NO SERVICE......not even verbal advice towards resolution of the problem.

He did not fix anything

Did not complete repair.