Sears Appliance Repair

Mr. Severino is pleasant, knowledgeable, and instructive. Each time he has visited to service my furnace, I have learned something new about my furnace operation and how to better maintain it. I highly recommend Mr. Severino.

Eventually great and technicians were polite and helpful. But took several trips to fix the problem.

The technicians (4 in all) were able to make the microwave work again and I do not want to give them a low rating. However, it took 6-7 visits to complete the repair. I had to reschedule and take time off of work. If I include the work time I missed it would have been more economical to purchase a new microwave. I will have to reconsider the value of this home warranty.

Repair man left. Washing machine still not working.

Steer clear. I was encouraged that my home warranty company assigned me Sears because I recognized the name, but that was a mistake. The initial visit went smoothly, the technician diagnosed the problem and ordered a part. Since, I've spent three weeks trying to get them to come back to complete the repair. They have scheduled and cancelled three follow up appointments. The worst part is that they do not have customer service anymore: there are no live agents on the phone number, so you're passed around from a web bot, to a robocall bot, to an "AI agent." Often, the system has a scheduling error and all three are unable to do a simple rescheduling. On the day of each scheduled appointment, I received a barrage of contradictory voicemails, texts, and emails all saying different things about the status and timing of my appointment. Ultimately they were all wrong and the technician never showed up.

This was perhaps the worst repair experience I’ve ever had. It was not all the technician’s fault, but it took 5 visits to get my oven repaired. The 7 hour window is highly inconvenient and 2 of the 5 visits, the repair tech did not come in the window I was given.