Reliant Plumbing - Fort Worth

I’m sorry 0 is not an option. Very frustrating, water heater installment took over 30 hrs, cause us to lose power and manager Alan Torres just does not care.

Horrible experience, negligence, incompetence, theft and lies. Wrong water heater installed, installed it incorrectly, blew my breakers and damaged them. Sales tech said they wouldn’t install a Home Depot water heater and did exactly that. Initial installers lied about how they messed up

I rarely leave reviews, I wish 0 stars was an option but this situation has been beyond frustrating. Over six weeks ago, the company approved a refund due to a completely inadequate camera inspection. Their technician sent just pictures and claimed it justified a 10,000 dollar job with no video recording. After recognizing the issue, they agreed to issue a refund, but I still haven’t received anything. Since then I’ve made multiple attempts to follow up. I’ve been told to “give it more time” and “ call back later” over and over. I was assured several times that a manger and someone from the refund department would contact me the same day. That never happened. The lack of accountability, follow through and transparency from multiple departments is extremely disappointing. I would strongly caution others before working with this company.