Pioneer Plumbing & Sewer

Pioneer responded quickly when I called about my water main leak. They were flexible in scheduling a time for plumbing based on when the excavator was finished digging trench. They worked quickly and efficiently and charged a fair price. Highly recommend.

I had a disappointing experience with this plumbing company. They were hired to unclog my apartment toilet and, while they successfully resolved the clog, their tools left visible marks on the porcelain. I contacted the company multiple times to address the damage, and they initially promised to rectify the situation. However, they have since become unresponsive. I would expect a professional business to take responsibility for accidental damage and address the issue promptly.

I had a disappointing experience with Pioneer Plumbing. Communication was poor from the start. They didn’t tell me when they’d arrive, didn’t knock, and entered through the back without saying a word. Throughout the job, we had to initiate every conversation just to understand what was going on. When they finished the job they didn’t even take the initiative to let us know that they had finished, provide a summary of work that was done, and what the root cause was. The pricing felt very excessive for the work performed. 3 workers were sent to dig a hole, only 1 of them was digging while the other 2 were chatting the whole time about moonshine, drugs, and parties they go to. They came unprepared, even though they arrived in a 20+ ft truck, so another 2 workers came with the required part. Then the 2 additional that came also joined their conversation and just stood around, distracting to the main person working. No details on labor costs, parts, taxes, and fees were stated on the SOW. We had to sign it since it was an emergency fix that was needed. After some negotiation they eventually reduced the price by a small amount. Nevertheless, they took advantage of our vulnerability. To top it off, they reached out after the invoice was paid, stating they forgot to include taxes. This was an absolute waste on my time due to their lack of attention to detail, professionalism, and management. The entire process was frustrating and lacked professionalism. I wouldn’t use them again.

This company will overcharge you, leave your project unfinished for months on end, and have unlicensed plumbers working on your home. Do yourself a favor and call someone else.

Pioneer came to flush out the sewer line in my apartment, and left leaving splashed sewage everywhere; doors, shower curtain, wall, and likely the towels. Could have landed on my toothbrush! Horrified to come back home to such a disaster.