Mark Goldstein
A large group of Anthony coworkers visited my house.Sincerely, it was a pleasure to have them handle the installation of a hot water heater .For all my needs, I'll use the NYC Plumber Services family.
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NYC HVAC & Plumbing Services is a Plumber business serving New York, New York. View services, contact details, hours, photos, and customer reviews on RepairHit.
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A large group of Anthony coworkers visited my house.Sincerely, it was a pleasure to have them handle the installation of a hot water heater .For all my needs, I'll use the NYC Plumber Services family.
There was a challenging broken pipe at the wall where the faucet was. It was difficult to replace this pipe because it was more than 70 years old. When I called NYC Plumber Services, his helper promptly arrived. Jeffrey assessed the situation, described in detail what needed to be done, and provided a cost estimate. It only took a few hours when I had expected it to take the entire day. The final outcome was a superb piece of artwork. The home's siding and the original spigot and pipes remained untouched. They are experts in their area of expertise. I'll always call them if I need plumbing work done.
DO NOT WORK WITH THIS BUSINESS. I had an emergency plumbing problem and called in the evening at 10pm. I was told I would receive a call back at 8am. With no call, I called the office at 8:09am, 8:44am, and finally 9:53am. Each time I called, I was connected to an agent who could not "connect me to the Main Office" and could only "page the technicians." I got no answer for when someone would be able to come. Finally I got a call back and was informed someone would be there within the hour of 10am-11am. With no one having arrived by 11:30am, I called and was told they'd be there "any minute as they were looking for parking." I call again at no... DO NOT WORK WITH THIS BUSINESS. I had an emergency plumbing problem and called in the evening at 10pm. I was told I would receive a call back at 8am. With no call, I called the office at 8:09am, 8:44am, and finally 9:53am. Each time I called, I was connected to an agent who could not "connect me to the Main Office" and could only "page the technicians." I got no answer for when someone would be able to come. Finally I got a call back and was informed someone would be there within the hour of 10am-11am. With no one having arrived by 11:30am, I called and was told they'd be there "any minute as they were looking for parking." I call again at noon as they still had not arrived, and had no answer. I then sent a text to the number I had for the scheduling agent, who said he'd check on the delay. 15 minutes later he said they would be there any minute. At 12:45pm I got a message they had "been in an accident." That they got in an accident over an hour after they were "looking for parking" in front of my apartment is clearly a lie. Now I've been told they'll get someone here at 2pm. I specifically called this plumber for their emergency 24 hour services, and it's been 14 hours since my initial call and no one is in sight. I'm writing this review before their service even arrives because this has been a complete waste of my time and kept me from being at my job today. I was repetitively told that people within this same business could not contact each other (customer service vs. "the main office"), and then told a series of lies about the status of my technician. STAY AWAY FROM THIS BUSINESS.
The plumber was extremely knowledgeable, courteous, and patient. He arrived at my residence, provided an estimate, and waited while my spouse explained and reviewed our repair options over the phone. He took the time to elucidate in detail what needed to be done, and he was proficient in completing the task in a timely manner. They provided Good Customer Service while interacting with the Customer, which is appreciated. Thank you NYC Plumbing for servicing my property.
My sump pump failed, causing my cellar to flood. The plumbers arrived the following day and resolved the issue within an hour. Jeffrey did an excellent job of describing everything to me and was extremely professional.
The first plumber on Saturday informed us that his rod was too short to reach the obstacle. He dispatched a second technician. The second technician advised us that his rod was broken and that he would utilize a pressure pump from the kitchen sink because his rod was damaged. Each time hitting the kitchenware, food, floor, and ceiling. I've dealt with NYC Plumbing for more than eight years. The third guy was outstanding and gave me hope for this service again. To identify their customer service abilities, the first two should be assessed.
I observed a leak emanating from the rear of my toilet, which was over 15 years old. I immediately contacted NYC Plumbing, and employee arrived to inspect the toilet. He examined my toilet and determined how the repair would be performed. He also quoted a reasonable price. When the plumber returned with the toilet, it had been satisfactorily installed. The plumber was both courteous and skilled, and he left my bathroom spotless. I have never used NYC Plumbing before, but I am extremely pleased and will undoubtedly use them again.
I am so appreciative of our technician Jeffrey, who was available and did a fantastic job. He fixed our leaking pipes and was very professional and informative throughout the process.
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