Milwaukee Appliance

Undisclosed fees, bate and switch business model. Do not use them unless you have asked about their visit and diagnostic fees as they will not tell you when you ask. We had a 30 second “diagnostic” where you looked ant the back of the fridge and were charged an additional $79.95 on top of the disclosed $80 show up at your door fee. Friendly, professional repair person, poor business model.

We asked Milwaukee Appliance to take a look at our washer. A technician came out and, in five minutes, gave us an estimate of $600 for the repair. Naturally, we decided to buy a new machine instead. The technician charged us $169.39. I called and spoke to the owner, Brittany. She told me they charge a standard fee of $79.95 for the trip (we live 13 miles away) and $80 for the diagnosis. She tried to justify the fees by saying the tech drives all over town and the cost of the diagnosis is applied to repairs they do. But they still charge that fee if you decline the repair. It's an outrageous charge, and, although we had a good experience with this company before new management, we will now take our business elsewhere.