Juana Jackson
Apr 4, 2025Amazing Customer Service!! They came out and tarped our roof even in the storm. I was well informed about every step of the process and wouldn’t hesitate to recommend them.
3501 Bashford Ave Ste B, Louisville, Kentucky 40218
Amazing Customer Service!! They came out and tarped our roof even in the storm. I was well informed about every step of the process and wouldn’t hesitate to recommend them.
Eddie is a true professional. He provided extensive detail about his proposal and took the time to explain everything. I would recommend them to anyone dealing with an insurance claim.
I don’t think they properly assessed the condition of my roof before starting. They treated it like a routine job, but older roofs need more careful evaluation. That lack of planning led to multiple issues later on
I had a frustrating experience dealing with this roofing service. The initial interaction was smooth, and they made a lot of promises about quality and efficiency. Unfortunately, those promises were not fulfilled. The project took significantly longer than expected, with multiple unexplained delays. What made it worse was the lack of updates—I had to keep reaching out just to get basic information. Once the job was completed, I noticed several imperfections that shouldn’t be present in a new roof. It didn’t look as neat or well-finished as I had hoped. When I tried to bring up these issues, I didn’t receive a satisfactory response. Overall, it felt like the company was more focused on finishing quickly than doing the job properly
Eddie McClellan was good about helping me file an insurance claim on my defective shingles. But when he found out I wasn't going to receive a new roof, I never heard from him again.
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