Ken's Electronic Services

Unknown

Ken was unprofessional and incredibly negative. My wife wasted her entire day waiting around for him only for him to show up and complain that he "hates laundry closets", picked up his bags and left. Thanks for NOTHING Ken! Don't recommend for anything!!! Please look elsewhere and save yourself the bad attitude, disappointment and wasted time. Its a shame because I could tell he was crusty just from talking with him over the phone. Oh well! We'll figure out another option somehow.

Called meme to see if I could bring my 55 inch Samsung tv by for an estimate on being repaired. First off they had a sketchy sounding computer answering service. Whoever I got on the phone after losing "1" could use a lesson in customer service. Immediately after asking me what TV and what was it doing? He right away said it can't be fixed because the screen would need to be replaced because it was broken. Last time I checked electronic repairmen needed to actually at the electronics and run diagnostics to determine if a particular electronic device could of could not be fixed. I actually know what's wrong with the TV, but was being lazy and not wanting to fix it myself. I would give kens repair shop 0 starts offi could. I would give them a 0 reading for terrible customer service and laziness. How can you give an "honest opinion" on a repair if you haven't even seen the electronic device? You can't. Or laziness mixed with terrible customer service. By the way, your "honest opinion" was wrong. TV has been professionally diagnosed and it just a few dollars short of $100 to repair. Like your expertise, it's true what they say about free.

Wow, I'm assuming Chris is the one who responded on my original Review. He shows as little remorse here as he did customer service while at my home. again, i showed up as he was leaving, and i hadn't had a single conversation with him, he spoke with my S/O who didn't know what he was talking about. so when i got home as he was leaving, i simply asked if he could show me what he meant when he says. "one side has 44 and the other has 112". i have absolutely no idea what that means either. - So when i ask him to show me, he says trust me its my job. Chris, i did trust you, i just wanted to know what you were talking about so i can explain to my contractors who do the work. Instead he was irritated for the 10 minutes of work he performed, and left. when he left, i went to look at the washer/dryer to see if i could find what he was referring to. when i get to the unit, the washer/dryer stackable unit was more than few inches. it was at least a foot, and at this point it was the principal of the situation. so yes, i went out to his truck and asked him if he was finished. he said yes, then i asked him if he was going to be moving the appliances back to where they were when he got there. Maybe i am in the wrong here, but i find it disrespectful the way he interacted with me and my S/O, and then for him to leave the job site in any way other than the way he found it was wrong. If respect and care for customers isn't in your priority list, then chris is the electrician for you. Rude and disrespect aplenty.

We had a Samsung service request, and they subcontracted to who I’m assuming is Ken, he told me he was the boss as he stormed off down the street. He was in our house for less than ten minutes checking the appliances and had run a test on our outlets to determine the power to each outlet. I got home as he was finishing he work and asked him what had happened and what was wrong. He said we weren’t getting enough power on one side of the outlet? I don’t fully understand what he’s talking about because when I asked him to explain he rudely responded saying, “Just trust me, it’s my job” and he left. I walked to the appliances to see if I could see what he was referring to and saw that the washer and dryer were completely pulled out of their spots. I then went outside to ask if he was finished, to which he replied yes. Then I asked if he was going to move them back, his response was “I moved them, you can move them back”. I then asked who his manager was and he said he was the boss. I just want to save anyone else from having to deal with this rude guy. Look somewhere else for someone who cares about helping their clients.

Absolutely inept customer service! After three weeks and two visits from their technician their service manager blamed the problem on a faulty installation of our Samsung dishwater and washed his hands of our problem. It turned out nothing could have been further from the truth. When the original installer from Alaska Appliance Installers was finally called in by Lowes it took him all of 10 minutes to determine how to clear the problem by pushing one button for three seconds.

Waste of my time and money. I understand that not everything can be fixed. But not only did they not fix the function of my CD player that wasn't working, when I got it back, after weeks, none of the other functions were working either... it's completely wasted my money, time, and now my device is completely useless. Also, their interactions during covid were not professional, and standoffish. I understand the need for a change in protocol to keep people safe, but it doesn't mean you have to lose all customer service etiquette.

Dont even answer phones and lastly give no solutions to try and fix my TV. Waste of time , take your business somewhere else.