Catons Plumbing, Drains & Water Cleanup

I had a gentleman name Henry come out and he was very polite . Him and another gentleman with him provided the best customer service I have ever received. They found the leak I had quickly. I am more than satisfied with their service. I truly recommend them . Thank y’all .

So reliable. It’s awesome to have a place I know I can call and have someone over the same day.

Quick response! Dave was super efficient and the work is excellent. Highly recommend.

I am a retired plumber with 37 years in DC. I replaced sewer lines from house to property line dozens of times. Jamaine from Catons Plumbing came out and cameraed my line. He gave me a fair quote and we went with them. Bamba and Feme did my 10’ deep 46 ‘ long replacement in 2 days. They took care of my yard, did a great job. Very polite, skilled and hardworking. We were very happy with them. The office could have been better with communicating.

Signed a contract with Catons Plumbing to replace my sewer line from where it leaves the house to the street. It was a nightmare! When they came out to do the work they told me I would have to remove a number of large trees before they could access the old sewer line. Once I had done that they told me I had to give them $3000-$4000 under the table so the guys on the excavator could jump off and cut through the tree roots to access the sewer line. When the job was quoted they told me all work could be completed on my property. When they come out to do the work they told me they would have to use my neighbors driveway to place the spoils from digging while they were working. I charged the $6000 down payment back to the credit card company and went with another company. The job was completed in one day with no issues.

Highly DO NOT recommend this company unless you want to be lied to about what services are included in what you pay for, even when they’re written explicitly on the invoice. I had a main line clog and when the plumber came to my house, we went through what was included in the payment of over a thousand dollars, where he explicitly wrote on the invoice before I signed ‘camera scope included.’ When I called the office to see when the person who runs the scope would come, April the office woman had the nastiest attitude, started arguing with me and rudely exclaimed that they only come to scope when the know I’m paying for the repair job. I said how do I even know what’s needed before I pay you or sign on for more services? Her response was ‘Fine you want an estimate? It’s $10,000.’ I’ve never been spoken to like that by a company I am a customer of, let alone been given a random estimate by office staff without full inspection. And again, I was told the scope was included in what I was paying for when I signed and paid the first time. Feels like they’re running some type of sales scam out of the office. When I finally spoke with the manager, we set up a time for him to come out personally to run the scope. And no surprise, he never showed up or returned my calls. Imagine having plumbing issues, trying to get answers, getting scammed out of a service and then dealing with complete unprofessionalism and nasty people with attitudes. Read all of the negative reviews before you think about using these people.

We hired Caton's Plumbing to replace a single pipe connected to our boiler. Before the plumber, Chuck, arrived, our boiler was fully operational — no issues whatsoever. After he replaced the pipe, he informed us that our air scrubber was leaking. This was not the case before his visit. When we turned on the heat the following day, none of the pipes were getting warm. We called for a second visit, and the office representative, Deborah, confirmed there would be no charge since the work was under guarantee. When Chuck returned, he explained that flushing the boiler had sent sediment into the air scrubber, clogging it. He then insisted the scrubber had already been leaking prior to his visit and needed to be fully replaced — at our expense. To be clear: the scrubber was not leaking before he arrived. His own explanation confirmed that flushing the boiler caused the clog, yet he declined to take responsibility. He also informed us his rate was $199.80/hour, directly contradicting Deborah's assurance of no charge. Deborah later confirmed he should not have quoted us for this visit. We paid nearly $1,000 for a pipe repair we cannot even verify was done correctly, because the boiler — which was fully functional before Chuck's first visit — still does not work. Following this, a representative named Durrell called me to ask what happened. Rather than attempting to resolve the situation, he stated outright that he did not believe anything I told him and that he would go to bat for his plumber regardless of the circumstances. He suggested the entire issue stemmed from me "challenging Chuck's knowledge." Before we got off the phone, Durrell told me that a person named Bryan would call me right away to arrange a refund. That call never came. The work left our boiler non-functional. A promise of no charge was contradicted by the plumber on site. A promise of a follow-up call was never honored. And when I raised these concerns, I was told I was not believed. Based on our experience and the pattern we have since seen in other reviews, we cannot recommend Caton's Plumbing. EDITED to respond to their reply: Thank you for your response. A refund was issued today. However, the concerns outlined in my review stand, as the boiler was left non-functional following your plumber's visit and multiple commitments made by your office were not honored. I also want to note that your invitation to reach out is contradicted by the fact that your representative Durrell not only told me he did not believe anything I said, but instructed me never to call Caton's Plumbing again. I hope this serves as constructive feedback for how similar situations are handled in the future."