Capital City Appliance Service

I have a dryer that is 15 years old that stopped heating. Capital City Appliance CME right away. And they had the parts with them to be able to fix it while they were there!

Jerry has always resolved any appliance issue I have had very quickly! He is efficient and professional, as well as knowledgeable, friendly and communicative. My appointments are handled efficiently also. I highly recommend Capital City Appliance Service!

My call was a warrantee issue (no cost) but the service man was on time, went through the paces and made the whole thing easy and professional

Capital City took care of our stove warranty repair. The technician was friendly and knowledgeable. Will definitely reach out to them for any other repairs we need down the road!

Absolutely horrible company to work with. The owner will lie his way out of any situation that they are reviewed for and not take ANY RESPONSIBILITY for the POOR CUSTOMER SERVICE they provide. Accountability is how you improve. Instead of lying to your reviewers how about service and pushy scheduling practices, how about making sure your staff are not at fault and improving on the issues customers complain about. You might wish to call the customer ( or invite them to call you ) to get all the information and improve your poor operational practices rather than lying about reviews and deflect, deflect and deflect and say it is not your fault.

Very difficult vendor to work with. Our builder has also faced issues with them. They are narrow-minded and provide very poor customer service, especially since the on-site technician doesn't know how to communicate with customers and is really rude and disrespectful. This is the first time I have experienced such service, and I can imagine how others are suffering daily.

This is the worst company I have ever had to deal with in the United States in every possible way. The technician who came to my home was disrespectful, aggressive, dismissive, and openly rude to me inside my own house. I even have video recordings showing the way he spoke to me and treated me during the visit. What made this even worse was that when I called customer service afterward, I received almost the exact same treatment from the representative on the phone. Both the technician and customer service repeatedly blamed everything on a “language barrier.” That explanation is insulting, inaccurate, and unacceptable. I explained very clearly that every single word I used was in English. I was simply asking reasonable questions because the technician kept vaguely saying “turn the power off” while also warning me not to touch anything because insurance supposedly would not cover it if I touched the wrong thing. So naturally I tried to clarify: Did he mean unplug the oven? Turn off the oven breaker? Turn off the microwave too? Turn off the entire house power? He then sent me downstairs to the breaker box with around 20 switches and expected me to know which breaker controlled the oven. When I asked him to show me specifically which one he meant, he became even more aggressive instead of helping professionally. That is not a language barrier. That is a communication and professionalism problem. The customer service representative later repeated the same “language barrier” excuse instead of actually listening to my complaint. I even explained that we live in a time with translators, interpreters, and AI tools. If communication was truly the issue, there were many professional ways to handle it respectfully. The entire experience with both the technician and customer service was humiliating, hostile, and deeply disrespectful. No customer should ever be treated this way in their own home.