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Chuck Smith
May 7, 2026
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5.0
Capital City took care of our stove warranty repair. The technician was friendly and knowledgeable. Will definitely reach out to them for any other repairs we need down the road!
About this business
Capital City Appliance Service is a Appliance Repair Service business serving Columbus, Ohio. View services, contact details, hours, photos, and customer reviews on RepairHit.
Appliance Repair Service
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Appliance Repair Service
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Reviews
4.4
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19 reviews
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Robin Starr
May 7, 2026
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5.0
My call was a warrantee issue (no cost) but the service man was on time, went through the paces and made the whole thing easy and professional
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bonnie stump
May 7, 2026
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5.0
Jerry has always resolved any appliance issue I have had very quickly! He is efficient and professional, as well as knowledgeable, friendly and communicative. My appointments are handled efficiently also. I highly recommend Capital City Appliance Service!
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Sharon Michael
May 8, 2026
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5.0
I have a dryer that is 15 years old that stopped heating. Capital City Appliance CME right away. And they had the parts with them to be able to fix it while they were there!
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rumeysa sarikamis
May 8, 2026
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1.0
This is the worst company I have ever had to deal with in the United States in every possible way. The technician who came to my home was disrespectful, aggressive, dismissive, and openly rude to me inside my own house. I even have video recordings showing the way he spoke to me and treated me during the visit. What made this even worse was that when I called customer service afterward, I received almost the exact same treatment from the representative on the phone. Both the technician and customer service repeatedly blamed everything on a “language barrier.” That explanation is insulting, inaccurate, and unacceptable. I explained very cl... This is the worst company I have ever had to deal with in the United States in every possible way. The technician who came to my home was disrespectful, aggressive, dismissive, and openly rude to me inside my own house. I even have video recordings showing the way he spoke to me and treated me during the visit. What made this even worse was that when I called customer service afterward, I received almost the exact same treatment from the representative on the phone. Both the technician and customer service repeatedly blamed everything on a “language barrier.” That explanation is insulting, inaccurate, and unacceptable. I explained very clearly that every single word I used was in English. I was simply asking reasonable questions because the technician kept vaguely saying “turn the power off” while also warning me not to touch anything because insurance supposedly would not cover it if I touched the wrong thing. So naturally I tried to clarify: Did he mean unplug the oven? Turn off the oven breaker? Turn off the microwave too? Turn off the entire house power? He then sent me downstairs to the breaker box with around 20 switches and expected me to know which breaker controlled the oven. When I asked him to show me specifically which one he meant, he became even more aggressive instead of helping professionally. That is not a language barrier. That is a communication and professionalism problem. The customer service representative later repeated the same “language barrier” excuse instead of actually listening to my complaint. I even explained that we live in a time with translators, interpreters, and AI tools. If communication was truly the issue, there were many professional ways to handle it respectfully. The entire experience with both the technician and customer service was humiliating, hostile, and deeply disrespectful. No customer should ever be treated this way in their own home.
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Bob Loversidge
May 8, 2026
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5.0
He figured out our issue and helped us get going with our dryer Awesome !!
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Celal Sarikamis
May 8, 2026
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1.0
Very difficult vendor to work with. Our builder has also faced issues with them. They are narrow-minded and provide very poor customer service, especially since the on-site technician doesn't know how to communicate with customers and is really rude and disrespectful. This is the first time I have experienced such service, and I can imagine how others are suffering daily.
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Tim Whalen
May 8, 2026
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5.0
No problems with the service call at all. Machine was repaired and technician explained exactly what was done and why it was done and we were glad to get the machine back in service.
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