Austin's Greatest Plumbing

Today Star with Austin's Greatest Plumbing gave me a house call to see about this locked drain which also was not draining correctly. He called before coming which I asked for since my place is hard to find and he called me when he arrived on our property. He was very personable and answered all my questions. He let me watch what he was doing and he explained it as he went along but I gave him some space after a while so he could work in peace! The stopper was also stuck and I couldn't use the sink without his help. At any rate, he did the job quickly and also gave me an estimate for a corrugated pipe which can sometimes collect bacteria. I thought the service was excellent because he communicated clearly my options and everything he was doing. He was professional and arrived promptly. I don't know what he could have done better but I know that Star is an appropriate name for him! Highly recommend!

I am extremely disappointed in the lack of transparency and the "scare tactics" used by this company. I called them for a slow-draining sink. They first insisted on a full re-pipe under the sink to fix a leak "the right way." Once that was paid for and finished, the technician claimed the kitchen sink line appeared "broken or badly damaged." I was charged for this diagnosis, only for them to eventually find that the line was not damaged at all. It was simply grease buildup at a bend. They cleared the grease—which should have been the primary focus from the start—but only after charging me for unnecessary re-piping and a false claim of structural pipe damage. It is hard to trust a company that jumps to the most expensive, "worst-case scenario" conclusions for a simple clog. If you value honest diagnostics, I suggest avoiding this business.