Appliance Pro Repairs

Not impressed. Came for 5 minutes to give an estimate of a $500 repair. Then no communication until I left numerous messages. Only communication was the bill but no info of what was wrong.

Horrible service! I had an 8am-12pm appointment they called 2 times to reschedule same day only to cancel on the final call for another day. Such an inconvenience. People rearrange their work schedules and appointments to meet their needs. Not impressed. Look for another option.

I wish I could give 0 stars. This place feels like a scam. I'm not sure how they stay in business so I will break down my interactions over the last few months trying to get my freezer repaired. Technicians, while nice, are lacking in skills and solutioning and the communications from the scheduler (Kyle) is the worst I have encountered in my life. Technician 1 comes out and spends 5 minutes at the house to tell me what I already know that my ice machine is broken. I assumed that they would have some sort of part so that they could fix the issue. This was not the case, I was charged about $200 then he left. Technician 2 comes and installs a new ice maker from certified OEM. It ends up not working so he suggests we re-level the whole fridge which also doesn't work. He leaves, no progress. Technician 3 comes and tells me that there is something wrong with the new parts that were installed even though they are brand new then re-installs my freezer door incorrectly so now there is a gap in my freezer door and my food has spoiled due to the warm air getting in. The communications and customer service are abysmal, I am unsure who is working the phones but they frequently will hang up on you, not follow up when they say they will or alternatively just not be paying attention on the call. I have asked for a manager but the guy who answers the calls just says he is the manager which I can't imagine to be true. Feels like I have wasted money and time on this experience. Anyone still reading - please do not use this company, find any other company or a random person off the street. It'll be a better experience than this.

Incredibly frustrating experience - avoid this company. Firstly, they feel entirely illegitimate: not once did they ever answer the phone with the name of their company. Just “hello?” with so much background noise I could hardly hear and each time had to verify I called the right place. They interrupted me on the phone constantly, tried to hurriedly end the call each time, and didn’t pass along the specific issues to the technicians, who arrived in unmarked vehicles. It took 4 different appointments (each time requiring me to miss work) to resolve an issue (water appearing on the floor after laundry cycle) that ended up being corrected by a plumber and myself. The technicians didn’t bother to run a cycle and observe the cause of the problem, just guessed at solutions and didn’t test afterwards to ensure the issue was resolved. The last appointment I made with them after the issue continued was scheduled for a window between 9-12, but at 11:12 in that window I received a text saying a different technician would arrive between 12-3…no call in advance to explain, verify that that time worked for me, or ensure the new tech was aware of the issue. Because of the new time, I couldn’t meet the tech myself - my proxy said the tech stayed on site for not even 15 min, didn’t test anything, simply said there was nothing wrong, and left. When I called back asking for an explanation, I was again hurried off the phone with an assurance that I would receive a refund and a call back, neither which ever happened. Truly unprofessional, frustrating, and honestly insulting experience. Overall, between this service and a plumber who ultimately resolved the primary issue, I spent more money on this than replacing both the washer & dryer would have cost, not counting the lost time I had to take away from work to meet the technician multiple times.

Horrific communication with this company. Rescheduled on me twice because the tech no showed. Tried calling only to be hung up on when asking what was going on. Please use any other service company that will respect your time.

This company has terrible communication. I called twelve times in one day just to get a hold of someone. They have been "scheduled" twice to my business and no showed. Despite complaints, there has been no call from the business owner or main manager. My partner at work called and left a message and emailed with no response. Mind you. They already took a deposit for the work to be done. Speaking with the technician finally, he cut me off when I expressed dissatisfaction. I would never recommend this company to ANYONE. I wish there was a zero star option.