Yes We Can Repair

Absolutely appalled and infuriated with this company. I went through my warranty claims for a washer repair, this was one of the two companies to choose from for service. It took 1 week for them to diagnose the issue, which I already knew was the shock absorber based on error code the machine would occasionally provide, otherwise machine was in working order. Like I mentioned it was only occasional less than once a week where during the spin cycle the machine would bang and get off balanced causing the error code. It was more tedious of an issue having to re-run the machine when the error occurred than anything. The initial technician that came out diagnosed the machine as ONLY needing to have shock absorbers replaced, unsure whether part was in stock or back ordered but I did not receive an update until 2 weeks later that the part was in and I could be scheduled for service the following week. So 3 weeks after diagnosis, they send a different technician out for replacement of shock absorbers which mind you the first tech told me takes a few hours (3-4). This tech rang my doorbell and without giving me a moment to get to the door he was at started banging on the door. He’s in my home for 1 hour only when he rudely states “it’s not the shock absorber it’s the computer, the machines not running” when I questioned him as the machine was in working order prior to his visit with the exception of the occasional error code during the spin cycle he belittled me without allowing me to ask further questions stating “well the computers the problem and I need to order it” while walking out the door. No time frame provided no additional information nothing. I called the company immediately after he left and to no surprise no answer so I left a voice message. 48 hours later I still do not receive any phone call back so again called and left yet another message. Mind you I am 7 months pregnant with a weight restriction so not only did this technician not repair my occasional but still functional washing machine he completely destroyed it and made it completely nonfunctional. This isn’t just an inconvenience, I medically can not lift loads of laundry into my vehicle to then take to a laundromat to do my laundry with an unknown timeframe of repair from the further damage he caused. I was unaware of the terrible reviews this company has from previous customers and could’ve saved myself the stress, headache and more importantly still have a washing machine that functioned normally minus the occasional spin error code. I’m frustrated beyond belief and do not recommend this trash company whose name should be “yes we can, cause further damage to your appliances”. I’ve since reached out to the claim company who has them listed on their referral list for repairs because they need to know the disturbing truth and fraud this company is. I will also be contacting the better business bureau regarding the fraudulence of this company. I’m not only out of a washer, I have to now pay out of pocket for a replacement washer as this company “yes we can” damaged and destroyed my machine. the claims company was not only empathetic but apologized for my experience and they do not want “yes we can” to attempt any further repair. So final comments: STAY FAR AWAY from this company save yourself and your wallet from the trouble they will cause.