Michelle James
As of right now, I’m indifferent about the service but will definitely update my opinion based on the outcome. This is a lengthy assessment of my experience but worth taking note of before making decisions. Out of nowhere, my son started to receive a no signal connection on the tv from the ps5. I called about the specific issue and was told to bring it in. I did just that, on 2/26. After paying $213 and getting home from the pick-up yesterday (3/2/26) at 5:30 pm, the same problem persists that brought me in, in the first place. I immediately called back at exactly 6:17 pm, less than an hr upon arriving home. I wasted no time letting him know the issue remains. After plugging the console into different tvs (new and older), using brand new hdmi cords (I initially bought new ones thinking the issue was with the cord), and attempting to plug the console up to a pc to see if any option worked, they all failed. The issue doesn’t appear to be the cords, the input, the tvs, or the brand new pc. It has to be the console. Honestly, other than dusting the inside of the system, I have no evidence any work was completed, and before we left the shop, there was no evidence it worked. You just take his word that it’s fixed and hope for the best when you get home. He told me to bring it back, but honestly, it really should be the responsibility of the service provider to prove items are working before the client exits the store. Halting one’s schedule to go back and forth across the city, wait to be seen, and hope when you get home the service you paid for is evident, is not fair to ask of the customer. He charges $45 for a diagnostic fee even though there’s no evidence to support one was actually completed. I also think it's weird to not have fixed rates per whatever the issue is that's diagnosed so people have an idea of what they could be paying upfront for whatever the proclaimed issue is. I overheard a couple phone calls with different diagnosed issues and the same $189 fee was communicated, which could be a fair rate or not. You’ll never really know. The owner was not rude at all; he was very nice! For the sake of continued business, I hope there’s some resolve. Also, don’t sign off on the pick-up paper or pay any fees until you read the bottom. The refund/warranty policy will not be mentioned at any point during the transaction. It’s not client-friendly at all. I thought I was signing off on the pick up of my item only, and not agreeing to a no refund policy even if the item isn’t working. Hopefully, he does the right thing and if not, I will just have to sit, wait, and request proof the console works before leaving, if I have to go back. Morale of the story, read everything (which I normally do and neglected this time, which is my fault), and get proof your device works before you pay and leave the store. The policy is below. Take note of its limitations before you pay for anything. Lastly, pay using a credit card so you can dispute the charge later if you legitimately have to and there’s no other resolve. It’s unfair for anyone to keep money for any service that doesn’t come with any resolve for the honest paying customer. The customer deserves a fixed item for the payment rendered or the return of that payment if the item isn’t fixed, especially if it’s immediately communicated the item still isn’t working. Any policy that doesn’t reflect guaranteed satisfaction of service rendered or money back within the warranty period if the “fixed” item remains unfixed is sketchy, in my opinion. Hopefully, the next customer is more informed than I was and the owner considers adapting the rigid, non friendly customer policy, to represent a more fair business standard.
