WM - Fargo, ND

My experience with WM has been absolutely terrible. Not only could they not find my address or follow directions to drop off a dumpster at my business, it took them two months to figure it out with countless issues of trying to get in contact with them by phone or through their online communication systems, both of which are terrible. When I finally did get somebody on the phone, they were extremely helpful and kind, however, when they said that they could refund charges they initially said I would not be charged but still did, they never did refund those and I was still charged for them. I have still not been able to get in contact with anybody to get this fixed. They have also missed a pickup which has now cause for trash pilling up. If I had another option, I would absolutely go with it as WM’s services are terrible!

I would not recommend this company. We pay for twice-a-month service. In the past year, we have gone over a month with no garbage pick up. Several phone calls to corporate and local have lead to no success. We keep getting told, " the trucks are broke down." They have told us they will credit our account, but don't. Not only are the flies horrendous around the trash, racoons are digging in the waste and spreading it all over our yard. We are currently looking for other sanitation options.