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Contractor businesses and related repair services are available around Pensacola, FL.
Where There's a Will, LLC offers general handyman services, and fence repair in Pensacola. Professional general contractor services with reliable results. Contact for expert service today.
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My experience was nothing short of a nightmare: Will guaranteed 1.5 week completion but delayed to 2 months, delivered subpar (and incomplete) work, became hostile when confronted, took my money, and left me to clean up the mess—literally and financially. I don’t doubt he used to do good work based off the older 5 star reviews, but something has clearly changed and he is no longer trustworthy. I hope this saves others from the stress and frustration I went through and still am going through. In early August, I hired Will to install a 41-foot standard wood fence—a small job that should have taken 2-3 days at most. The property was already mos... My experience was nothing short of a nightmare: Will guaranteed 1.5 week completion but delayed to 2 months, delivered subpar (and incomplete) work, became hostile when confronted, took my money, and left me to clean up the mess—literally and financially. I don’t doubt he used to do good work based off the older 5 star reviews, but something has clearly changed and he is no longer trustworthy. I hope this saves others from the stress and frustration I went through and still am going through. In early August, I hired Will to install a 41-foot standard wood fence—a small job that should have taken 2-3 days at most. The property was already mostly enclosed by neighboring fences. I made the mistake of paying the full amount upfront, and was told the job would be completed within a week and a half. 8 weeks later, it was still unfinished, and I ultimately fired him. What happened during those 8 weeks was incredibly frustrating: • Will delayed the project 8–10 times, each time with a new excuse—long COVID, blisters on his hands, rocky soil, tree roots, or claiming he couldn’t afford labor (despite having already been paid in full for it). • I was patient for the first 5 weeks due to his claimed illness, and at one point, he did apologize for the delays. • By week 6, I gave him a final deadline or asked for a refund. When I expressed that I was losing trust, he became aggressive and profane, repeatedly yelling at me over the phone. • After missing the final deadline and receiving pressure from me for a refund, he showed up to the property, installed a few fence posts and dumped about $300 worth of lumber on the lawn — clearly trying to make me happy or appease me. I pressured him daily for four more days to finish the work, but he left it only 20% complete. To make matters worse, a professional contractor I hired later inspected his work and said it was so poorly done it would all need to be removed and redone from scratch. I lost all trust in his ability to maintain a reserve and project financially. He told me over the phone that ‘the money is gone,’ and he couldn’t hire other contractors due to being unable to compensate them for a few weeks. Eventually, I hired a new company, who tore out his work and completed the entire job in just 2.5 days. I called Will and requested a 75% refund, which was generous to him because it would covered everything except the few materials he left on the property—materials we used to complete the job. He refused, and once again became combative and unprofessional on the phone. When I mentioned pursuing legal action, he retaliated by threatening a lien on the property for the materials — even though Florida law prohibits contractors from placing a lien when materials are paid for upfront, which they were. To top it all off, he even yelled at my tenant, which speaks volumes about his lack of professionalism.
Will is running this business the right way. He will work with you to meet your specific fence needs. He personally worked on my projects and was very communicative throughout the process. Best fence company in Pensacola! Will use this company for future projects.
I've waited a long time to write this review because I emotionally wasn't in a place to handle any backlash for it. I hired Will to install a "double gate" for "rear yard access" not thinking I didn't provide a specific opening size but the professional didn't bother asking. He installed an 8ft opening which is not large enough for a boat or RV. After a lot of painful back and forth he eventually agreed to change it to 10ft for an additional $300. I went over a month with no fence because he took it down and had excuse after excuse. he never actually put me on the schedule instead he was trying to come in afternoons after other jobs and as we... I've waited a long time to write this review because I emotionally wasn't in a place to handle any backlash for it. I hired Will to install a "double gate" for "rear yard access" not thinking I didn't provide a specific opening size but the professional didn't bother asking. He installed an 8ft opening which is not large enough for a boat or RV. After a lot of painful back and forth he eventually agreed to change it to 10ft for an additional $300. I went over a month with no fence because he took it down and had excuse after excuse. he never actually put me on the schedule instead he was trying to come in afternoons after other jobs and as we know it rains in the afternoons during the summer so everyday he canceled for rain or lack of labor. Finally the job was complete and he hung the gate so close to the ground that neither side opens and about all I can fit is a push mower through it. Will is one of those guys that constantly brings up church to try to sound like a better person than he actually is. I'm guessing half of these reviews are fake based off what I experienced and the lack of photos on the reviews.
Will and company installed a privacy fence along my back fence on Audubon. Very impressed with the quality, and Will was awesome about explaining what he would be doing. Answered all my questions before I even needed to ask. The price was also on the low end of the national average according to google. Now my dogs and the neighbors dog won’t be going at it any more:) Very satisfied! Thanks Will!
Will is a really great and genuine guy, and our fence turned out beautiful! Our materials arrived quickly, and Phillip made quick work of putting up our fence even with the challenges our lot presented. Will answered all our questions and ensured we were ecstatic with our results while walking it with us after it was finished. We're so happy we chose this company!!
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