WCO Flooring America

I came in looking for a specific tile, a color I had in mind in a large format . I had no idea what I wanted just this specific idea in my head. These ladies pulled out all the stops trying to help me. They heard me and laid out multiple options. I took several ideas home but ultimately fell in love with one choice. It was just what I had in mind. It needed to be ordered, and took a several weeks. But it was worth the wait. I couldn’t have been more pleased with the tile , the help, or the quality service! Thank you

WCO remodeled my kitchen in late 2019/early 2020. They did a fantastic job. When I decided to upgrade my downstairs bathroom, they were the first to contact. I went into the store in Anmoore in July of 2021 and selected the upgrades that I wanted. I never heard from them until I contact them in November. They informed they were extremely busy and did not forget about me. Another 2 months went by and they finally called me to schedule the project for early January. I paid more than half of the project cost. When the installer showed up in January, I had to explain to him everything that needed done. He replied that all he was sent to do was install the flooring. He didn’t know about anything else. Two weeks later, 2 different installers came and put the bathroom sink/vanity and vanity light in. Part of my drywall was damaged during the installation. Another week went by and 2 installers came and started the painting. The painting was ok, but the repair done to the damaged drywall looked like something an amateur did. After inspecting further, I discovered the brand new vanity sink was scratched apparently when the painters cleaned the paint from their brushes in it. In addition, there is a 1/4” gap between the new flooring and the carpet in the adjoining room. There was no threshold put in place. Also, there is a small gap between the bottom of shower and the flooring. Again, it looks like an amateur installed it. When I walk on this flooring there must be air pockets between the new floor and the old floor because it makes a noise and you can actually see the floor give a little as you step on it. The vanity was also assembled backwards. There’s a small shelf that’s supposed to go inside but it won’t fit because it’s backwards. I was promised that everything g would be fixed on 2-10-21, but all the guy did was remove the vanity to prepare for what I’m praying for is to reinstall the flooring. I will be contacting the owner to get resolution to this. Utterly ridiculous and poor customer service. Do not go to WCO Flooring for ANYTHING!