WB Tire and Auto LLC

I would recommend going here if you enjoy throwing your money in the toilet and then flushing. WHAT WORK THEY DID: • Installed four new tires • Performed tire balancing • Performed a wheel alignment • Transferred springs onto new front struts ⸻ WHAT THEY DID RIGHT: They installed new tires on my wheels without any issues. ⸻ WHAT THEY DID WRONG: Pretty much everything else. The balance was off, the alignment was done on worn-out parts, and they messed up transferring my springs onto the new struts. The poor workmanship meant I had to get everything redone elsewhere, costing me time and money. Their lack of communication and accountability only added to the frustration. In the end, it was a very costly and stressful ordeal. ⸻ FULL STORY (for those who want more detail): I took my car to WB Tire and Auto based on good reviews, hoping for new tires, a balance, and an alignment. Initially, everything seemed fine, but within a week, the steering started veering and vibrations returned. WB claimed everything was fine, but another shop found my ball joints, tie rods, and control arms were worn out. I replaced these parts myself and confirmed they were indeed bad. Even Jimmy at WB admitted they shouldn’t have done the alignment on those worn parts. During the process of upgrading my struts, I took the springs to WB to have them transferred onto the new struts. They botched the installation, which I only discovered after reassembling everything and noticing a popping noise. I had to remove the struts again and take them back. When I returned, Junior and Felix tried to fix their mistake but claimed the strut was bent and that issues like this happen when you work on your own car—which was completely untrue. The most stressful part was contacting Nick to request a partial refund. Instead of addressing the issues calmly, he initially threatened to sue me if I disputed the charge and yelled at me over the phone. Although he eventually apologized and offered a partial refund, the whole experience was incredibly anxiety-inducing. I even had to delay a trip to see my girlfriend in Connecticut by two weeks because of their incompetence. There’s a clear lack of communication and oversight at WB. Nick seemed experienced and trustworthy, but he had no idea about the repeated issues caused by his team, including Junior and Felix’s mistakes and Jimmy’s acknowledgment of their alignment error. The lack of internal communication and competence cost me around $500–$600 and a lot of stress. While Angel, the receptionist, was wonderful and tried to make me feel welcome, the overall experience was a nightmare. I cannot recommend WB Tire and Auto and strongly advise looking elsewhere for your auto needs.

Steer way clear of of this place. My college daughter went in for a front right wheel bearing replacement, and it could have cost her her life. Afterward, she drove 3 hours home, and while in town, the tie rod nut came off its bolt, detaching the tie rod completely from the wheel and causing the tire to immediately turn sharply inward while she was driving straight down a road. She came to a loud and screeching halt almost into a ditch. I had all the work reinspected at a dealer and replaced the nut and pin in addition to fixing the alignment. The shop manager wouldn't refund the shoddy and careless work that was done. He offered only to "pay for any damages to the car" and "fire the guy who worked on it", neglecting what his shop's dangerously subpar work could have caused had this happened at 70 mph down the highway. It boggles the mind that anyone would run a business this way.

Brought my own wheels and tires in to have them mounted and balanced. They said they could do it. The first tire went on fine, the second one was stretched so tight it tore the tire. Guy blamed it on cold tires but said he would make it right. They got the other two on but then couldn't balance them because they ran out of weights. They got one balanced and the weight fell off. Their way of making it right? They told me two days later to make a claim with whoever I bought the tire from and said the tire was defective. Now my replacement is delayed and my truck is stuck in the garage on three unbalanced tires and one mismatched tire.