Wallin Plumbing & Heating

The technicians are great, really knowledgeable and do amazing work. My only issue with this company is the customer service. When you make an appointment for a certain day, you can't get an ETA and the technicians just might not even show up. When you call to ask for an update, the person on the phone pretty much acts like they don't know anything that's going on and say they'll call you back, which they never do. This has happened multiple times with this company. Great technicians, and when they actually show up, the work they do is fantastic. But the customer service is just deplorable.

We had Wallins install a water softener we bought from Home Depot. It was a simple installation that we couldn’t do because we didn’t have the tools. Keep in mind, we had the plumbing for a water softener already installed. They had to come back four times because they installed it wrong and pipes kept leaking. I just received my bill in the mail and they are charging us $430. Workers were very nice, but when I get a bill for that much, I don’t care how nice you are. I just care about your skills. Hopefully they make it right with a fair price for the quality we got. UPDATE: They did get in contact with us about the issue and sent Jeff to redo the pipes. He did a fabulous job and was very attentive to details. I will be requesting Jeff for any other plumbing we need done in the house.