Victory Tire & Auto—Grand Rapids West

Customer service was incredible. Got me in on the next day . Dropped the truck off and they gave arise to work then picked me up after work but then the job got bad I didn't just need a pinion work but needed new bearing a ring and pinion the team got me a loner car got the parts and the repair done in day and half. The price was good . I was give price with regular parts and oe upgraded parts I am very happy can what to have the next repair with this team. Would tell anyone that if they have repairs here it will be done right and with the customer involved with the choices. James

My Wife brought my 2014 Ford F150 in for a Transmission Service and Filter Change. My Wife works there but I haven’t actually been in there, until the other day. We just purchased the truck and I was interested in seeing what it looked like and what I may need to get replaced if anything. I stopped in and the Technician that was working on my truck Erin was very knowledgeable and I was surprised how in depth the visual inspection is, from front to back, photos etc. Being a mechanic myself I was impressed with the overall quality and customer service I got while I was there. I met everyone and feel it’s a great place to bring your vehicle and the guys were really decent to work with. Mark J

I will leave what I originally wrote, but after talking to the management I would like to change my review. in my original interaction there were mistakes made. But they do care about their customers and I appreciate that. I don't usually write reviews, but I thought I had to share my experience with the company and any potential customers. This was a horrible experience. With a coupon in hand, I asked the person behind the desk what the price would be for the oil change and he said between $60-$65. I asked, before the coupon? He said no, after the coupon. I said ok. That will work. He told me it would be about an hour. I said ok. That seems like a really long time, but whatever, I'm getting an ok deal. 2 hours later they tell me they are done. He asked me if I would settle up? I said sure fully expecting to pay $60-$65. He then tells me the price is $95. As calmly as I could I asked how we got from $65 to $95? He said it was because my vehicle takes full synthetic oil. That is not true, my vehicle could easily run a blend. We talked about what kind of oil I ran when we talked about pricing. He asked if I ran 0w-20? Which is full synthetic. I said no, I run 5w-30. Another explanation that he gave was, we always use full synthetic unless a customer specifies something else. My question is then why would they not give me the price for full synthetic? I felt like the entire experience was very dishonest. I will never go there again.