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Shower Repair
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Universal's staff was great. They greeted me immediately and were helpful in picking out a stone that would be best for a shower bench and curb in our bathroom shower remodel. We went with a beautiful slab of quartzite and I couldn't be happier! The cuts came out awesome and they were quick and communicative and priced fairly! Highly recommend.
I highly recommend Universal Stone. They first did a small job for us (Cambria quartz vanity top with double sinks). The work was completed promptly and looks beautiful. They then did a bigger job (entire slab of Cambria) for our master bath. They gave good advice, paid attention to details that I would not have considered, and we very much enjoyed working with them from choosing the quartz through the installation. The end result is beautiful. I then had a rush job trying to get a relative's condo on the market, and they templated and installed a new kitchen countertop and two bathroom vanities, complete with sinks, in less than two weeks. Their pricing is fair, and their work is outstanding.
Let me start by saying that I very seldom award 5 stars to any company, because I believe that there is always room for improvement. I also consider myself as the type of customer who has a very critical eye for perfection. Very few companies deserve or work hard enough to garner 5 stars. Universal does! Everyone at Universal did a great job and they couldn't had done it better. Adriano was great from the very beginning; I explained to him what I was looking for, showed him pictures of what I was trying to match and provided him with a template. That was the end of my involvement. No pressure, no upselling, no haggling. He showed respect for my choice and time and offered me suggestions and his expertise. I then left the country for 16 days. Fabrication and delivery were scheduled and everything arrived on time as scheduled. The installation guys were very professional and courteous and respectful of my space, did a great job bringing the pieces up the stairs and installed them to my full satisfaction. I know there are several granite providers in the market, but I will recommend Universal to everyone I know. Great job guys! Keep up the great work and THANK you!