United Plumbing & Mechanical Inc

Unfortunately, I had a bad experience with these folks. I've tried reaching out for a few months to see if we could resolve the issues, but have not received a single response. We hired United to do the plumbing for a small cottage in our backyard. At the beginning we really liked the guy that was heading up our project (John possibly?), but then small mistakes started cropping up - for example, a drain pipe set three inches in the wrong direction prior to pouring the foundation which required us to change the framing plan and affected the layout of two different rooms. Then, long stretches between the crew's visits without any communicat... Read full review

Took about a month too long. Poor communication and I took time off work for them to be there when they said they would - only for them not to show up. I had to be the one calling the office over again to know when work would be done. I had to spot out all things I saw wrong. Messy work. My toilet was left scratched up on top from tools I’m guessing. Lots of dust and rust left behind that it stained my toilet and I had to clean. One wall of the new shower was installed crooked (later fixed by owner)…Hole was cut too big through fiber glass and was patched with caulking. I had originally asked for all tile to be taken down and tile was left be... Read full review

I appreciate that keeping of the appointment as scheduled but I thought I would get a report sooner.....I'm not saying I should have. My report came in the invoice, which is fine, I just didn't know that is how it was to be reported. Next time, barring an emergency, I will have differenct expectations.

John came to give me an estimate for a possible lining of my plumbing pipes. He is a professional and honest person who took the time to explain everything clearly and offer several solutions to my problem. I had a very bad experience with another company a week ago — they hydro-cleaned my pipes but didn’t perform the proper work, quoted incorrect tasks, and overcharged me. John, on the other hand, provided a thorough and transparent assessment. At the end of his visit, he even gave me a flash drive containing a complete video of the camera inspection, showing my system foot by foot. Highly recommended — ask for John!