Total Air Air Conditioning & Heating

This was a bad experience. Mostly with the way it was handled. I had them come out to inspect my plenum that they installed and had started to come apart. They quoted me 323 dollars which I thought was a bit high, but then they wanted to add a 99 dollar service fee when I was not told about that. I don't have a problem paying when I'm told ahead of time but not when you are trying to charge me 323 with an additional 99 dollars. So 422+ dollars! Would not call them again! I wanted to get some maintenance done and would have gladly scheduled additional services now they lost me as a customer.

Your Engineer Klajdi was excellent technically and professionally. I found him easy to be around as he was focused, thorough and proactive. He educated me on the status of my Carrier A/C unit and was willing to discuss pros and cons and options. Everyone I encountered within your organization was positive, professional and responsive. Total Air, their technical staff and support staff are excellent people and I highly recommend them.

My A/C quit working late on a Sunday night. Monday morning I called and within three hours a technician had come out, assessed the problem, contacted the manufacturer to see if the part was under warranty, ordered the part, had it delivered, installed, and the A/C up and running. Now that's what I call fast service! Marcos explained everything and took time to make sure I understood at each step. Thank you for your wonderful service. P.S. This was my first time using this company and I am so glad that I did. I will definitely be using them in the future. Highly recommend them.