Sam Blaize
I would rate The Appliance Technician with negative stars if that option were available, but I found the company to be INCOMPETENT, IRRESPONSIBLE and UNACCOUNTABLE. In mid-September I took a chance on The Appliance Technician who said that they could come out that very day to repair my KitchenAid wall oven. Chris arrived promptly and found that the control panel (the "brain") no longer functioned. He then ordered a replacement from Whirlpool (KitchenAid's parent company) and would return when he got the new part. I paid $161.96 as he asked, the rest due when the job was complete. Visit no. 1. Three weeks or so later Chris arrived with the new part, installed it on the oven, but after testing it, informed me that he had ordered the wrong part because Whirlpool's numbering system for parts was confusing and he had chosen the wrong part number (out of two part numbers). However, he would order the other correct part and return when it arrived. Visit no. 2. Two weeks or so later, Chris arrived with the newer part but then realized after installing it on the oven that the part was the wrong color of stainless steel and did not match my oven (dark stainless v. regular stainless). He blamed Whirlpool for putting the wrong part in the box (labeled with the "correct" part number) and sending it to him. However, when he checked with his supplier, they had the right color part and that it would arrive in a week. He left to return again. Visit no. 3. About ten days or so later, Chris arrived with the newest attempt at a replacement, but after installing it on the oven, not only was it the wrong color again, but he said that the part was for a double oven and would not work on my single oven. Once again, he blamed Whirlpool for the error. I asked him if he could just call Whirlpool and get someone there to help get the right part, but he claimed that they would not talk to him, but if I wanted to try, they would talk to me. He then gave me the oven's model number, the part number that he said we needed and Whirlpool's contact information. He then announced that he could no longer help me, packed up and left never to return again. Visit no. 4 and still no working oven. I contacted Whirlpool that afternoon. In LESS THAN TWENTY-FOUR HOURS, they emailed me a copy of a schematic blow-up of my oven showing every part in it. They also gave me the correct contact information for KitchenAid replacement parts (different from Whirlpool) and then gave me the exact part number that I needed for a replacement control panel. All information that I got from Whirlpool was different from what Chris had been telling me that he had needed to fix the oven. I then called another repairman and told him the story. He ordered the right part, installed it, programmed it for a single oven and then the oven worked, all within three weeks from start to finish. I wasted nearly two months with The Appliance Technician's constant fumbling. I wrote and complained to the management of The Appliance Technician that they had sent me someone who was either untrained or incompetent, and who didn't have the professionalism to finish the job. I asked just to return the money that I had paid them on the first visit. I got no response, no explanation, no apology, no refund, no nothing. Apparently, the boss is no better than his employee. Never Again!
