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16 service profiles
Mobile Phone Repair businesses and related repair services are available around Covington, KY.
4.0Rating
4Reviews
0Photos
8Services
About this business
Tech Castle is a computer repair business serving Northern Kentucky and the Greater Cincinnati area. Tech Castle provides core services including PC computer repair, laptop repair, cell phone repair, tablet and iPad repair, and retro and new console repair. Tech Castle also offers on-site services and electronics recycling. The business features specialized technicians, free diagnostic exams with repairs, and a locally operated, family-owned presence since 2012. Tech Castle supports a wide range of brands and devices with a focus on budget-friendly, full-service repair solutions.
Mobile Phone Repair
Services
Services and categories listed for this business.
Mobile Phone Repair
PC Computer Repair
Laptop Repair
Cell Phone Repair
Tablet Repair
Console Repair
On-Site Services
Electronics Recycling
Location
Address and directions for this business.
Questions & answers
Helpful answers
Quick answers from this business profile.
Does Tech Castle provide diagnostics for repairs? +
Tech Castle offers a diagnostic exam with every repair to identify the root cause of the problem and provide repair options with cost and time estimates.
Does Tech Castle offer on-site repair services? +
Tech Castle provides on-site services including device diagnostics, software installation, virus removal, and PC setup within a service area radius.
What types of consoles does Tech Castle repair? +
Tech Castle repairs retro and new consoles including PlayStation, Xbox, and Nintendo models with services like HDMI port replacement and cleaning.
Reviews
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4 reviews
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Grant Kuether
Jan 30, 2025
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5.0
I brought my PC in and Mathew couldn't have been nicer. I took a long time, but we figured out it was one of the new parts I bought, and they put everything back in the package so I could return the part, and get a new one for them to install. He couldn't have been more apologetic because it was during the holiday season, so everyone had paid for expedited service, so mine took a while. I HIGHLY recommend if you have any computer or tech issues.
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Traci Fryer
Feb 7, 2026
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1.0
Edit on 2/6/26: I am changing my review from a 5 to a 1. I could not be more disgusted by the shady, hidden $50 JUMP THE LINE option that is only offered at the whim of whoever puts your repair in the system. I had a great experience here in September when they replaced the screen of my son's gaming laptop, so I brought the same device back in when it was having more issues. When I dropped the laptop off, I was given a week as the minimum for it to be looked at. One week later I am told I am 4th in line due to weather and unforseen circumstances. At the 8th business day, I am informed there was a typo in the last communication, and that my re... Edit on 2/6/26: I am changing my review from a 5 to a 1. I could not be more disgusted by the shady, hidden $50 JUMP THE LINE option that is only offered at the whim of whoever puts your repair in the system. I had a great experience here in September when they replaced the screen of my son's gaming laptop, so I brought the same device back in when it was having more issues. When I dropped the laptop off, I was given a week as the minimum for it to be looked at. One week later I am told I am 4th in line due to weather and unforseen circumstances. At the 8th business day, I am informed there was a typo in the last communication, and that my repair was actually 8th in line at that time and NOW it is truly 4th in line. This was against stated as due to weather and also a high volume of walk-ins, which actually turned out to be customers that paid a "jump the line fee." Their terminology, not mine. The option to jump the line is not advertised in store or on the website, and per Matt, it is offered at the employee's discretion or if the customer has heard about the option thru word of mouth. I think this is an extremely unethical business practice, not only because it is not offered to all customers, but also because they present themselves as first come first serve repair business, which they actually are not. You should be made aware your repair will not move forward in line if other customers pay a $50 rush fee. If they want to offer a rush fee service, that is common business practice. However, not being transparent with all their customers is gross. In the end I picked up my device and took my money elsewhere. To anyone who takes a chance on this place, you heard it by word of mouth right here that you can jump the line for an extra $50.
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Singe Stheos
Jan 30, 2026
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5.0
ordered a NVIDIA NVS 315 from them on eBay, came in 2 days, free shipping, lots of bubble wrap and an electrostatic bag too. swell job, great presentation, very professional. would buy more components in the future.
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Mindy T
Nov 19, 2025
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5.0
I have to share my recent experience with Tech Castle in Latonia. Their service is beyond exceptional, and it's clear they genuinely care about their customers. My son recently had a bit of a crisis when his Chromebook refused to charge or turn on. Given that all his coding work for his robotics team was on that computer, it was a full-on panic moment. I called Tech Castle, and they were incredibly helpful right off the bat. They guided me through the process of logging into another computer to check if my son's work was saved on Google Drive. Unfortunately, it wasn't – no surprises there, as my son hadn't taken the extra step to save it. B... I have to share my recent experience with Tech Castle in Latonia. Their service is beyond exceptional, and it's clear they genuinely care about their customers. My son recently had a bit of a crisis when his Chromebook refused to charge or turn on. Given that all his coding work for his robotics team was on that computer, it was a full-on panic moment. I called Tech Castle, and they were incredibly helpful right off the bat. They guided me through the process of logging into another computer to check if my son's work was saved on Google Drive. Unfortunately, it wasn't – no surprises there, as my son hadn't taken the extra step to save it. But the team at Tech Castle didn't stop there. They asked me to bring the Chromebook in so they could troubleshoot it. The moment we arrived, they got to work. Right then and there, they started troubleshooting, and like magic, the Chromebook sprang back to life! I can't tell you the relief we felt. They not only saved my son from hours of rework but also gave him a valuable lesson on the importance of backing up work to Google Drive. And get this – they even went the extra mile and transferred all his coding to Google Drive for him. I'm so grateful for their expertise and dedication. If you ever need tech support, repairs, or refurbished computers, I highly recommend Tech Castle! #Customerforlife
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