Tech Armor

Went here after my phone's screen was acting up after being exposed to rain. Tech armor's website says verbatim "We offer reliable phone repair services for devices damaged by water. Our team carefully inspects and repairs the affected areas to restore your phone’s functionality," so i went to the Maui location expecting them to be able to fix the issue. The person at tech armor today was really nice but did not inspect my phone at all and said that she could not guarantee that she could fix it because of the potential water damage. In the end, she referred us to ICell, which is at minimum a 45 minute drive away. While I appreciate the Tech armor employee's transparency, it was upsetting that the website said that they could fix my phone but could not in actuality. Based on other reviews, it seems like they have repaired phones with water damage in the past :(

I am glad they got my phone working again but I am annoyed about 2 things. First, the man at Tech Armor said there would be a $59 diagnostic fee. He said they would call before doing any other repairs. I received a call and they said, “We replaced your screen and the total is $239.” There was no call to confirm that I wanted to replace the screen. I would have liked to consider whether I wanted to replace the phone versus repair it. I did not say anything as I was happy to get the phone back. Second, after examining the phone when I got to the resort, I noticed several areas of dust in the cameras of the iPhone 11 Pro cameras which I was surprised to find (see picture). Yes, those specks are dust inside the lens as I was able to get them to move (see picture #2). They were not there before the repair. The phone was not assembled in a clean style environment. I have repaired iPhones and I would never have let this go as an acceptable repair. Dust should never be left in the camera and this should be checked before final assembly. I will say the screen and phone do function properly so I will give credit there for restoring the phone to fully functioning. I wanted to write this review so Tech Armor can improve with future service for other customers. Update: The owner reached out in reply to my review and apologized for the miscommunication on discussing the pricing with me prior to any repair. I do appreciate that and he did refund the $59 diagnostic fee (not requested by me). He did not mention the dust in the lens though. I did change my review to 4 stars. Update #2: Now we are seeing circles under the screen so I am downgrading my review to a 1 star. It looks like suction cup marks. I would not recommend them to repair your device. Update# 3: Wow the response by the owner is not professional at all. I don’t expect a new phone, but I do expect the cameras to be free of dust and to have a screen without blemishes since that is the area you repaired. Now you are just being rude. This review will stay and I’ll keep the screen repair I paid for even though it is subpar. I have screen shots of their response as I have no doubt they will change it soon. They are attached to this review. So, you didn’t use suction cups? So what else produces this shape. Also, the back cameras did have moisture in them, so how did you get that out without removing the back cover? Hmmm, not possible. You would have to remove the back cover to access that area and so yes, you could introduce dust into that area. I wouldn’t trust you with my wife’s phone again. You had my contact info and you could have reached out, but you didn’t. Unfortunately, it is too late now. Yes, I could have reached out too, but I already knew how it would go and that is shifting blame on me about how those circles were already on the screen, or dust was already in lens. Also, the phone was not submerged in the ocean, it was in a plastic bag with a go pro that had a foam handle damp with ocean water. I did explain this when I dropped off the phone. I would have loved a different outcome as it would have been better for everyone. Update #4 - I wrote an email to the owner explaining how this situation could have been handled better and got an aggressive response. “We're done discussing this with you and if you want to come down and discuss it face to face please come down- or call me directly” (screenshot attached) That sounds a little threatening, right? Would you want to go discuss this matter “face to face” with a business owner like this?