SUNHEAT International

I bought a Sunheat SH-1500 portable heater in 2009. It has proven to be the perfect solution for a finished basement in a house with a forced air furnace. We couldn't keep our lower level warm because the furnace-heated-air simply rose to the upper level and the lower level remained cool. Living in a northern state, our winter seasons are long and cold. It was suggested to me that I buy an infrared heater and the man that provided the recommendation told me why I should only buy one made by Sunheat. I am so glad I listened. It has provided years of reliable service. After 13 winter seasons, in 2022, I ran into my first real maintenance issue. The fan became so noisy that I bought a replacement fan directly from Sunheat. It was not hard to replace it by myself and I got by for two more years. Then it wasn't throwing much heat anymore, so I bought a full set of elements which I was able to replace by myself. This year, the power switch quit working. But again, I was able to replace that by myself. I can't imagine that there are very many portable heaters that provide wonderful comfort, relative quiet, and 17 years of service. I love that the company offers user replaceable parts with downloadable step by step instructions. Quality company, quality products; and when needed, quality parts.

The quality of the USA made infrared room heater was outstanding. Cost to run much less than tower or ceramic heaters. Used heater for 15 years with no issues then SunHeat helped us replace center core for half the price of new one. Was so refreshing to work with Josh, Co President and customer service that was immediately responsive, thorough and OMG they did what they said they would do. That seldom happens anymore. You wont be disappointed by the product or the customer service.

If there's ever an accurate definition of customer service and standing behind your product, this is it... Come Holiday time my brother and I usually exchange pleasantries in the form of bartering or some exceptional food so to speak. This past year I had a box heater go out in my finished lower level where I have a home office. Some 8 yrs ago in 2013, he purchased several SUNHEAT units, box heaters and patio heaters from Josh's dad . He had one heater left in dry storage that had never been used so it was the perfect trade! What I discovered was the unit would not power up...After testing a variety of 3-blade outlets, I contacted Josh and later spoke with Rick in service. Given how very well-constructed these units are and the technology they utilize, they were pretty darn curious as to WHY this is happening. Meaning, this was very far from a normal occurrence. As a measure of good faith, I was told if I could get it all the way to Grand Island, Nebraska on my dime, they'd perform a no-charge warranty service and ship it back to me pre-paid. I got on the phone with Spee-Dee and get a $31.18 pick-up rate to go from Peoria, IL to Grand Island, NE. I received the unit back yesterday, plugged it in and PRESTO. This was probably the best customer service experience I've had in even distant memory. Thanks again Josh. If I find myself headed to Grand Island, you'll be the first to know!!