Stonelink Plumbing & Heating

We could not be happier with Victor and Stonelink Plumbing and Heating! In mid December we suddenly found ourselves without heat on the first floor of our two story newly purchased house. Initially, we called a company referred to us by a plumber we had used for another minor issue, as he acknowledged he was not thoroughly educated on the Navien system that heats our house. (Thank goodness we also have a mini split so used that temporarily for heating the downstairs.) Not only did that company not commit to ANY scheduled day or time, when they did come out, they replaced two parts for just under $1000 and did not fix the problem (worked for about a millisecond, just enough time for them to leave). We found Stonelink on the internet, saw their excellent reviews and called them. They scheduled a time (window) and day when Victor (Navien expert) could come out and take a look at our problem. He arrived within the window, diagnosed the problem and said he would have fixed it then but did not have the proper part (it was an old pump that stopped working). He also pointed out there was superfluous piping that made our system less efficient. Victor gave us a quote for all the work and scheduled a day/time when he would come out again to fix the heating, shut off and reroute the unnecessary extra piping and, as we did not know when the Navien was last cleaned, at our request, thoroughly clean the system. Victor returned on the scheduled day and time, did all he promised, and at the exact price quoted, so that now we have good, reliable HEAT! I waited several weeks before leaving this review to be sure the problem was fixed. It certainly has been! Stonelink Plumbing and Heating, you now have a regular customer! We will certainly not hesitate to call your company again when we need your assistance.

Five Stars!!!! A "must have" contact for Everyone!!! The absolute best Plumbing service provider I have dealt with in the industry by far. My experience from start to finish was seamless and flawless. I utilized the website to schedule my plumbing service call. I immediately received my confirmation. I had some questions so I called, Michelle was most courteous and proficient in answering all my questions and addressing my concerns. She then reviewed the process so I knew exactly what to expect and as stated the Guy's showed up more than prepared to get the job done. The technicians performed a wasteline video/camera inspection and were able to find the location of my plumbing issue, they thoroughly reviewed their findings and provided me with a professional report documenting the best course of corrective action. I can now confidently move forward without wasting further time or money. If you want to experience a truly professional and competent service provider with commitment to customer satisfaction then you have to call on Stonelink Plumbing & Heating!!! Sincere "Thanks" to the team at Stonelink Plumbing & Heating.